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Collections Agent

Deloitte

Collections Agent

£31500

Deloitte, City of London

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 3 Sep | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 2b87827bf14a4eb6b67c8f3f14f2e70f

Full Job Description

  • Handle a high volume of calls : speaking with customers to understand their circumstances, go through income and expenditure forms, and create appropriate arrears solutions.

  • Work towards high productivity and quality standards set by the project.

  • Offer specialised support for vulnerable customers.

  • Escalate any issues to the Team Leader.

    These roles would suit candidates with a customer-centric mindset who can work to a high level of accuracy in a results-orientated and quality-controlled environment.


    • The ideal candidate will have prior financial health and collections experience gained in financial services or utilities.

    There are opportunities for progression and development, with the ability to shape your career in a growing team.,
  • Minimum of 3 months consecutive experience in collections, working in Financial Services, or 6 months consecutive experience in Utilities.

  • High volume inbound call centre experience.

  • Evidence of working with vulnerable customers. Knowledge of the TEXAS or other vulnerability models is desired., Previous collections, debt, or arrears management experience.

  • Experience of speaking with vulnerable customers and signposting.

  • Excellent telephone manner and strong communication skills.

  • Experience of following processes and working in a regulated environment.

  • A genuine passion for great customer service and helping others.

  • A strong work ethic and resilience, with the ability to work well in a fast-paced environment.

  • Good MS Office skills.

  • There will be future intake dates if these dates do not work for you., Previous collections, debt, or arrears management experience. Experience of speaking with vulnerable customers and signposting.

  • Excellent telephone manner and strong communication skills. Experience of following processes and working in a regulated environment.

  • A genuine passion for great customer service and helping others. A strong work ethic and resilience, with the ability to work well in a fast-paced environment. Good MS Office skills.