Colorectal Secretary Supervisor, Band 4

The post holder will be responsible for the supervision and line management of a varied and efficient secretarial team who provide a typist and administration service to a specialist clinical team. The team consists of secretaries, administration staff and apprentices.
The post holder will also provide an efficient, confidential and professional secretarial service to one consultant. This will include administration and secretarial support to enable provision of patient care and speciality services. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinician.
The post holder will be responsible for ensuring that the resources within the team is used appropriately to provide a full service to the clinical team. Building relationships with clinical colleagues is a key part of this role to understand the service and work together to deliver a high standard of administration and secretarial support.
The post holder will be responsible for the team achieving both the national and local targets related to typing and administration where relevant.
The post holder will be required to work as part of a team with the speciality co-ordinator(s). Providing cross cover for annual leave and absences where necessary., Line management/supervisory responsibility of non-clinical staff and responsibility for one clinician.
Identify and provide training, education and development of staff within the team.
Oversee the quality and accuracy of administration tasks and typing standards.
Minor budgetary responsibilities.
Creating a culture of positivity and collaborative working within the team.
Ensuring diversity and inequalities are understood and supported within the team environment.
Managing the pathway for patients referred in under the two-week wait ensuring they are monitored to minimise/avoid breach
Carrying out regular review and administrative validation of the clinician's return outpatient wait list
Supporting the achievement of Trust performance by ensuring administrative standards are met e.g. typing times, test results passed to clinician and any potential 52 week breaches are escalated to the clinician, secretarial supervisor or AGM/DGM to avoid breach.
Ensuring all clinic cancellations/alterations are dealt with efficiently and in line with the Trust's 8 week annual/study leave policy.

We are looking for an enthusiastic and motivated individual who can manage the fluctuating demands of a busy Consultant Surgeon within the GI Surgery department and the daily supervision of Band 3 Secretaries. We are looking for an individual who has experience and a proven track record of working as a Secretary preferably within a healthcare environment. Along with accurate audio-typing, good organisational skills and the ability to multi-task and work under pressure, we are looking to appoint an individual who is able to take a lead role and be responsible for the day to day training and supervision of other secretaries. We are looking for someone who will be proactive, and have the confidence within this role to troubleshoot any day to day issues or concerns as and when they arise. You must be confident in your ability to lead others, monitor and review workloads and productivity whilst still carrying out a full Medical Secretarial role.

Band 4
Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.
As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.
As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.
By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.