Colposcopy Support Secretary | North Tees and Hartlepool NHS Foundation Trust

Reporting to the Lead Specialist Nurse Colposcopist, the post holder will provide an efficient, effective and comprehensive secretarial support service within Care Group 1 Healthy Lives.

The post-holder will be responsible for carrying out the secretarial support aspects of the Colposcopy Service across both North Tees and Hartlepool hospital sites under the supervision of the Colposcopy Administrator. They will be required to assist in ensuring that a safe effective and user-friendly service is delivered, which meets the recognized national standards for Colposcopy and will work closely with both Medical and Nursing teams within the service.

To have an overview of the cervical screening programme along with national and local outpatient bookingguidance.

Be fully conversant with and adhere to all work related policies, procedures and guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met andto assist in the provision of a comprehensive secretarial and administrative support service to clinicians and their associated staff within the Colposcopy service

Use all appropriate technologies and equipment to their optimum functionality to assist in the provision of an efficient, effective and comprehensive administrative and secretarial service to support the provision of care to patients.

To ensure the timely and effective processing of all patient related information, including clinic letters, reports, referrals, appointments, minute taking at colposcopy associated meetings including Multidisciplinary Team meetings (MDT).

Assisting in the monitoring of the generic service e-mails to ensure that all incoming e-mails are dealt with on a daily basis and that any matters of key importance are escalated to appropriate staff as required and in the processing of incoming requests as directed by the clinical teamDeal with any queries from service users including patients and their representatives, in a manner that is consistent with legislation, policies and procedures whilst demonstrating understanding, empathy and discretion, checking patient and GP demographic details when in contact with patients and taking accurate written messages and passing more complex queries to relevant staff members where appropriate.

Under the direction of the Lead Specialist Nurse and through the effective use of all appropriate technologies and systems, be responsible for the effective and timely transcription of patient correspondence by ensuring that all medical transcription

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

We recruit for values and "Together we are North Tees & Hartlepool"

To ensure the timely and effective processing of all patient related information, including clinic letters, reports, referrals, appointments, minute taking at colposcopy associated meetings including Multidisciplinary Team meetings (MDT).

Assisting in the monitoring of the generic service e-mails to ensure that all incoming e-mails are dealt with on a daily basis and that any matters of key importance are escalated to appropriate staff as required and in the processing of incoming requests as directed by the clinical team

Deal with any queries from service users including patients and their representatives, in a manner that is consistent with legislation, policies and procedures whilst demonstrating understanding, empathy and discretion, checking patient and GP demographic details when in contact with patients and taking accurate written messages and passing more complex queries to relevant staff members where appropriate.

Under the direction of the Lead Specialist Nurse and through the effective use of all appropriate technologies and systems, be responsible for the effective and timely transcription of patient correspondence by ensuring that all medical transcription