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Commercial Operations Manager

Emarsys, City of Westminster

Commercial Operations Manager

Salary Not Specified

Emarsys, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted today, 6 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 887e1df0b8e94dd194f78a4418ccee54

Full Job Description

  • Focused on customer success and product adoption, the commercial Operations Specialist works alongside the Commercial Operations and Enablement team to drive sales & success productivity improvements through process optimization.
  • Work with the CRM team to identify process improvements, automate where possible and integrate workflows within current process. Assist with global roll out of process adoption, monitoring and management.
  • Producing reports and dashboards in Salesforce and Excel for planning and performance management purposes e.g. forecasting, tracking key business metrics, customer success metrics, churn rates, CLTV.
  • Utilise strong written communication skills to create, update and maintain the Commercial Information Centre, a one-stop-shop, product, process and marketing resource for all client facing positions.
  • Actively participate and lead projects targeted at improving the sales, client success and marketing effectiveness.
  • Utilise advanced PowerPoint skills to develop a consistently formatted library of internal training presentations.
  • Continuous development of standard reporting tools to support the changing requirements of the business.
  • Work cross-departmentally to define reporting needs based on business requirements. Analyze business data, and implement reporting methodology to track upsale and renewal efforts to help the business drive improved program results.
  • Work with the Enablement team to coordinate and maintain a content and collateral library for the global sales and success team which will enable continuous access to the most recent and relevant collateral for our client facing teams to effectively represent the organization.
  • Support several departments in driving operational excellence, programs and benchmarking success.
  • Work closely with the marketing team to ensure marketing projects to existing clients are properly established in Salesforce, the key system of record, so there are no missed opportunities.

    2-3 years of sales operations/ program management experience
  • High aptitude for technology with strong knowledge and understanding of Excel, CRM's, project management and communication tools. Previous use of Marketing automation tools and Salesforce.com an advantage.
  • Strong analytic skills with high accuracy and attention to detail required.
  • Excellent communications skills to enable cross cultural communications
  • A fast-thinking, high-energy individual with a sense of humor and ability to work with a wide range of personalities will thrive in this role
  • Virtual team builder that reaches out across the organization to build rapport and ensure execution.
  • Software as a Service experience preferred

    Emarsys are an international SaaS group of sharp technology experts. Born in 2000, we have supported e-commerce brands to grow their commercial value through highly-personalized customer engagement. Today our predictive intelligence fuels user-friendly, real-time marketing automation. Our 1,500 clients in 140 countries send over six billion email marketing messages a month for a serious return on investment.
    • The marketing technology industry is growing at supersonic speed-and our integrated technology makes us a market leader. That's why we need people to join our team who are attracted to our dynamic environment, and want to grow their career with us. We're positive, proactive people who like to hold a meeting over a game of ping pong every now and then. If you like the sound of us, we'd love to speak about working towards our future together.

  • A job with a dynamic and experienced team of professionals.
  • A great working environment, with opportunities to work with and learn from some seriously talented individuals.
  • Emarsys Academy - we empower Emarsys employees to inspire excellence by developing their knowledge and skills.
  • A company with an international outlook and a good market positioning.
  • Be part of the engine that is behind a very fast growing business.
  • Competitive remuneration.
  • An office located close to Euston station, with a vibrant Fun Zone and fridges full of drinks.