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Commercial Project Manager (Contract)

Cube

Commercial Project Manager (Contract)

Salary Not Specified

Cube, City of Westminster

  • Full time
  • Contract
  • Onsite working

Posted 6 days ago, 29 Jun | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: 37a5dcb7c8874b189ec64469877efaed

Full Job Description

  • Define project plan, work products and success criteria for customer services workstream.

  • Ensure teams and resources are made available in order to execute project plan deliverables.

  • Responsible for resolving identified obstacles impacting the workstream.

  • Provide leadership and directions for issue resolution.

  • Schedule and lead workstream sessions/communication with other workstreams and stakeholders.

  • Produce weekly status updates and escalate matters for resolution as required.

  • Consider consistency in process and standards across entire customer base


    • What we're looking for:

    Customer Journey:

  • Engage with acquired businesses and CUBE to understand the customer journey for each business.

  • Identify the nuances between each one and any contingencies that need to be considered or are non-negotiable.

  • Work with our Chief Sales Officer to create a single vision customer journey which we can implement for mid-market in new world.


    • Renewals:
  • Engage with acquired businesses and CUBE to specifically understand the renewal process.

  • What contractual dependencies are there, including right to renew and renewal increases.

  • Work with our Chief Sales Officer to create a single process for renewals across all customers.


    • Assessment of Customer Data:
  • Segment customers by size and upsell potential.

  • Segment customers by Business Standard and Premium.

  • Identify accounts for upsell, within Business, and accounts that the Enterprise team should engage with.


    • Mid-Market Org:
  • Help with the hire of the new mid-market organization and office opening, inclusive of new business sellers and Customer Success Executives, fully onboarded by end of year.


    • Lead Gen:
  • Ensure integration considers suitable lead gen for new org, supporting high transaction sales org.


    • Customer Tracking:
  • Assist with the transfer of knowledge from existing RR and TR customer success teams.

  • Ensure CUBE, TR and RR stays on top of all customer questions /comments /concerns.


    • CRM:
  • Single CRM system, architected to support a single customer journey.

  • Process driven - notification reminders to support strong retention rates for the customer.

  • Support requirements for customer data within CRM, loading and user testing.


    • Data Analysis:
  • Support customer data analysis and load through interim BI tool and into new CRM.


    • Customer Engagement:
  • Helping to ensure customer engagement remains high in pre-close period.


    • Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance.

    We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for the financial services industry. We deliver our services through a SaaS platform, powered by an innovative combination of AI and proprietary data ontology, to simplify the complex and everchanging world of compliance for our clients.

    We are mission-orientated, driven by the desire to make an impact. We're a 'make it happen' culture and we encourage and empower our people to share their ideas and shape the company's future.

    You can find more detail around our product and services here.