Commercial Team Leader

Do you want to be at the forefront of emergency communications? Do you want to play an essential part in ensuring that details of emergency 999 calls are passed swiftly and effectively from call handlers to paramedics? Leading to more effective interventions at the moment of greatest need?

This exciting position is for someone who has a thirst for delivering commercial outcomes and a passion for developing commercial talent that has a real impact on how the ambulance service manages its emergency communications. We seek individuals who share our sense of purpose and embrace the challenge of getting things done in a complex, mission-critical Emergency Services environment.

No two days are the same for the ARP Commercial team and the Team Leader will be critical for the recruitment, line management/development, and priority setting of Commercial Officers/Managers, establishing a career path that can see members of the team grow into Procurement and Contract Management professionals. This is required as ARP comes to the end of its implementation phase and moves toward 'steady state' operations. Further implementation activities are also anticipated as ARP Services are extended to support critical communications used by Air Ambulance charities.

We encourage applications from anyone with a passion for positive engagement of individuals who can embed key commercial skills e.g. analysis, listening, change management, negotiation, to mention but a few!, The successful candidate will need to interact frequently with other ARP colleagues, suppliers and Ambulance Trusts across Great Britain. The role will also require frequent engagement with the Department of Health and Social Care (DHSC), which provides funding for most activities within the Ambulance Radio Programme.

The post is anticipated to be home based but depending on the location and preference of the successful candidate, it will be possible to work out of one of ARPs offices (there are currently offices in Barnsley, Bristol and Central London). It is expected that for home-based candidates there will be a need for occasional travel to one of the offices or to meet suppliers and/or other members of the ARP team.

The successful candidate will be supported by the Head of Commercial and a wider team that have joined from a variety of backgrounds, many of whom have extensive experience in front line emergency operations., The Ambulance Radio Programme (ARP) is an enduring organisation directly appointed by the Department of Health and Social Care (DHSC) to provide and upgrade emergency communications for UK ambulance services.

ARP has a team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues. They are based all over the country to support the successful delivery and maintenance of a £460m programme of work. The aim of ARP is to implement new technology that provides innovation and enhances patient care with the latest equipment. ARPs solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office's Emergency Services Network (ESN).

ARP is currently in the process of introducing an array of new technology-based services to Ambulance Trusts and Air Ambulance charities, which are illustrated in the chart below. The Services include the introduction of new technology to the national Ambulance fleet (approx. 6500 vehicles) and upgrading and developing new, data-rich communications products (apps and hardware) for use by over 15,000 frontline paramedic and Control Room staff. Overall, ARP is responsible for providing an end-to-end service covering installation, maintenance, and replacement, which plays a key role in enabling effective response to critical life-threatening incidents.