Commissioning Broker

Are you ready for a new challenge and looking for the next step in your career? We are looking for Commissioning Brokers to join our team here at Gloucestershire County Council., In this role, you'll be the key point of contact between families and care providers, helping to secure high-quality care packages and home placements. You'll also assist with patient discharges, ensuring they have everything they need, such as medication. Your responsibilities include managing a diverse and complex caseload, maintaining both physical and electronic records, and being flexible in supporting the team. Confidentiality is crucial, as you'll handle sensitive information. You'll also monitor care provider performance, ensuring continuous excellent service, and work with managers to improve team processes and performance.

This role is both essential and fulfilling within our Social Care team, as our Commissioning Brokers make a difference in people's lives every day. Please note that this is a seven-day-a-week service, and weekend work on a rotational basis will be required

You're a self-motivated, proactive communicator with experience in customer-facing roles. Your strengths lie in prioritization, decision-making, and time management. If you excel at building relationships, offering solutions, adapting to change, and possess strong negotiation, problem-solving, and organizational skills, we want to hear from you.

You're comfortable working in a fast-paced team environment. You're also confident using Microsoft Office (Excel, Word) and managing your daily tasks. Flexibility is key as you shift between tasks and meet strict deadlines, but adaptability and communication will set you apart in this role.

Our values are at the heart of everything we do and how we treat each other. They provide essential guiding principles about the way that we work and set the tone for our culture, and identify what we, as an organisation, care about. Read more about our values on our website.

If you hold the same behaviours and approach, then we want to hear from you! In exchange, we will provide you with full training and support to help you succeed in your role., It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

Gloucestershire County Council Adult Social Care is on an exciting journey, working to the Three Conversation approach, a model that re-emphasises focus on people, their strengths and the networks and community around them.

• Safe, supportive and positive working environment with regular, robust supervision


• Access to training and development and leadership conferences, enabling you to develop your skills.


• Flexible working opportunities, including flexi-time and remote working (subject to the needs of the role - please discuss this at interview)


• 25.5 days annual leave rising to 30.5 days after 5 years' service, plus bank holidays


• Membership of a Local Government Pension Scheme


• Clear career progression pathways, to support you in progressing professionally and personally


• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers


• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.


• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.


• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)


• Cycle to Work Scheme