Communications Assistant Apprentice

The Internal Communications team is responsible for creating informative and inspiring colleague communications across a range of written and digital channels.

As part of the wider Communications team (covering Press, Corporate Comms, Social and Events), we work closely with internal departments, including the Leadership team and CEO to make sure colleagues are aware of what is happening at Which? and understand our role in making life simpler, fairer and safer for all UK consumers.

About the role

Working within a close-knit Internal Communications team, you'll play an important role in assisting how we communicate with our colleagues.

As the Communications Assistant Apprentice, working towards a PR & Communications Assistant Apprenticeship Level 4 qualification, you will support the delivery of our internal communications strategy, working closely with the team to inform our employees of key developments within the business, and assist with delivering innovative and creative communications plans that contribute to employees' feeling informed and engaged with Which?'s purpose, mission and values.

About the apprenticeship

The apprenticeship trains apprentices to be proactive, communicative, enthusiastic, punctual, committed and creative. It covers the essentials of PR and communications, internal and external media, digital media and written communications. The training element of the course will take 12 months, with 4 months for end point assessment. Apprentices are given one day a week to study for the qualification.

Key responsibilities include:

• Managing the Internal Communications mailbox, responding to queries and escalating any questions to the wider Internal Comms team where relevant.


• Supporting the delivery of internal events, working closely with the Senior Internal Comms officer and Events team lead to plan content, encourage staff attendance and gather post-event evaluation.


• Managing some of our internal channels; working closely with the Senior Internal Comms officer to source, update content and evaluate these channels; recommending improvements.


• Working closely with the team to understand the requirements from different functions and support delivery of communications activity where required.


• Providing support for any other activities needed within the team, as directed by the Senior Internal Communications Manager.


• Work closely with the Senior Internal Communications Manager to develop evaluation methods for their areas of work and support overall IC reporting.
  
  All candidates need to provide proof of at least a '4' in GCSE maths and English as part of the government guidelines.Please note you will not be accepted onto the scheme without this., Are you passionate about writing and finding innovative ways to tell colleagues stories? Someone who is organised and keen to develop your skills within internal communications?


If so, then we'd love to hear from you. In addition you will have:

• Good written and verbal communication skills and able to make complex information easily understandable for colleagues


• Good planning skills, and able to work at pace and on more than one priority at once


• Working knowledge of Google suite (Gmail, slides, sheets) or/and Microsoft Office (Outlook, Word, Excel)


• Able to build good relationships with people from different teams


• Creative in your thinking and innovative in how you solve problems


• Learning mindset, open to feedback and learning on the job


Experience with creating and editing content for websites, intranets, blogs or other web based media is also desirable.

This role offers a competitive salary, hybrid working ( London, 1 day a week in office), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme.

Salary £23,933 per annum, We also have these benefits for you to consider:

• 35 hour working week


• Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days


• Award winning pension scheme - when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)


• Discount site Sodexo which offers large %% off every day shopping and holidays


• Annual Award (depending on employee and company performance)


• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)


• A discretionary death in service benefit provision equivalent to six times your annual salary


• Free access to Which? member content and free access to Which? money and legal helplines


• Work from (almost) anywhere" for 4 weeks of the year policy


The interview process for this role involves:-

Our interview process usually involves 2 stages:

• An interview on Google Meet (approximately 45-90 minutes) consisting of values and experience-based competency questions


About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the 'Top 25 Inclusive Employers' List and currently ranking 16th.