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Communications Support Operator

Taylor Rose

Communications Support Operator

Salary Not Specified

Taylor Rose, Peterborough

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 22 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: ea5c5411783a4bc083a2e30a234978c6

Full Job Description

  • Operating switchboard to ensure that clients are transferred correctly and efficiently.

  • Typing messages during calls, to ensure delivery of communication in a timely manner.

  • Understanding of the business structure and services offered.

  • Using multiple database systems to search for relevant information

  • Providing an excellent and professional customer service to all callers.

  • On occasion providing support to our Document Control Department by welcoming clients into reception, this will include:

  • Accepting client documentation and certifying ID documents

  • Providing refreshments for clients and meetings

  • Receiving deliveries

  • Covering holidays and sickness of team members and other operational departments such as Document Control., Aspirations: To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns form mistakes, takes an interest in the vision of the business

  • Integrity: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas

  • Innovation: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development

  • Commitment: Relationships for the long-term

    A professional, flexible and reliable attitude and approach

  • Ability to work under pressure and in a fast paced environment

  • Ability to answer a high level of telephone calls on a daily basis, with targets in place.

  • Customer focus with a proactive "can do" attitude and eagerness to be helpful on every call.

  • Strong communication skills & ability to communicate at all levels and across all departments

  • Able to work within a team as well as independently

  • Able to demonstrate initiative, strong work ethic and ability to prioritise and problem solve.

  • Have a good understanding of Microsoft office, telephones and case management systems