Community Administrator

We are seeking an enthusiastic and experienced administrator to join us in Central Cornwall , whose primary function will be to support the Coastal Community Nursing Team along supporting the day to day running of the nurses office. The working pattern includes some weekend working.

The role will include the management of referrals from entry into the team through to discharge and interacting with patients, carers and other health and social care professionals. Also, inputting to a range of patient and staff electronic systems, monitoring of staff Lone Working and document management.

Support to the team will include supporting staff to manage appointments inputting onto rosters, monitoring and maintaining registers and databases and ordering of stock and equipment. There is an element of patient facing contact mainly via the telephone but on occasions patients may report to the office to collect equipment/dressings and need to be seen. The ability to travel independently between offices and cover the service over 7 days on a rota system is required.

Main duties of the job

The successful applicant will be articulate and have a keen eye for detail. Ability to maintain patient and staff confidentiality is an essential aspect of this role.

o Managing referrals to the team via electronic systems and clinical record keeping systems

oArranging meetings, preparing agenda, Note taking and distributing paperso Support clinical staff at weekends by liaising with patients, gathering information for clinical staff from MDT and using electronic systems to ensure safe and effective communicationo Assist with HR , Workforce and recruitment paperworko Act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general publico Photocopying various documentationo Answer telephone, deal with enquiries, direct as appropriate, take accurate messages and forward to relevant person/departmento Sorting of incoming mail and distributing to addressed department / individual.

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.Just over 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in
Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.