Community Advisor for Multiple Needs

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won't turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are looking for full-time Community Advisors to join our GAIN (Guidance, Advice, Information and Network) Project.

Community Advisors for Multiple Needs will provide personalised support to disadvantaged vulnerable adults living in Birmingham to support the improvement of their health and wellbeing. You will work within one of Birmingham's 4 main quadrants (Birmingham North, Birmingham South, Birmingham East, Birmingham West & Central) delivering advice and support from accessible outreach locations.

apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/ (copy and paste the link to your browser)

We are looking for candidates who:
Have excellent communication skills
Can complete tasks to the highest quality
Can monitor and maintain own standards ensuring work is accurate
Are experienced in working with a diverse range of people and providing a welcoming environment for clients
Are in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary

Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:
Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities
Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibility
Provide advice, information and guidance on a range of issues including housing, benefits, debt, employment and health services
Work as part of a wider team through a multi-agency approach, collaborating with local organisations to raise awareness of the service and strengthen the local community offering

What we offer in return:
28 days entitlement plus bank holidays pro-rata
Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
Opportunities for further training and continuous professional development
Internal progression opportunities
Remote/flexible working opportunities, subject to management approval
Option to buy & sell holiday allowance, subject to management approval
Paid DBS application, where applicable
5% pension contributions
3 month's full contractual pay for maternity, upon meeting qualifying criteria

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Salary - £23,400-£24,822 depending on experience
Hybrid Working - at outreach venues across one of the four quadrants and from home
Contract - fixed-term until 30 Nov 2029 with possible extension for another 2 years