Community Alarms Officer

We currently have an exciting opportunity available to recruit a permanent Community Alarms Officer x 1 post (35 hours).

We are looking for enthusiastic individuals who possess a good working knowledge of the community alarm service, including assessing and installing telecare equipment for individuals within their own homes.

You must hold a full driving license and be able to drive the Council's fleet of vehicles, both manual and automatic.

You will be required to plan the diary to ensure all assessments are completed as scheduled.

To undertake the installation, demonstration, and programming of a range of alarm and telecare equipment.

To operate the control centre equipment on a 24-hour basis and to receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies, procedures, and service standards.

To identify the type of emergency, assess the needs of the customer, and initiate appropriate action on calls received on a wide range of issues, including emergency, medical, social, housing, telecare, and care.

To provide courteous and professional service at all times, offering information, advice, and support when dealing with customers, colleagues, councillors, customers, and contractors, and taking the necessary action to conclude the query.

To receive calls from individuals and establishments being monitored for lone workers, telecare, telehealth, fire, burglary, temperature control, etc., and take action as appropriate.

Provide out-of hours answering and filtering services for the authorities repairs and other services, deciding priority, and communicating and liaise with trades operatives, contractors, and standby supervisors where appropriate.

To undertake safety checks on the vehicle used in the course of these duties.

To provide emergency first aid, and to lift and handle as required

You must hold Literacy Level 2 qualification as a minimum or equivalent.

Sandwell is situated at the very heart of the West Midlands, just a stone's throw from Birmingham. A large, diverse, metropolitan borough, Sandwell offers exciting opportunities for all in a friendly, supportive environment.

Why work for us?

• Generous annual leave entitlements


• Access to the Local Government Pension Scheme


• Access to an award-winning employee benefits scheme, which includes:


• An exclusive retail discounts portal


• Salary sacrifice schemes for cars, bikes, technology and car parking


• An employee assistance and counselling service


• Annual leave purchase scheme


• A wide variety of learning and development opportunities


• Flexi-time working


• A variety of leave schemes including carers, compassionate, maternity and paternity


• Volunteering scheme


Your career at Sandwell Council

We offer something for everyone, with an incredibly wide range of career opportunities, at any stage of your career, from apprentices to senior managers.

Whether your focus is a support service, such as Finance, Human Resources, Legal or ICT, or a frontline service, such as Social Care, Planning & Regeneration, Housing or Leisure, it's worth looking at what Sandwell has to offer.

Our plans for the future

Our Vision 2030 shows just how committed we are to creating the best future possible for our communities and for the people who live and work in Sandwell.