Community Alarms Officer

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Sandwell Metropolitan Borough Council, Tipton Green, Sandwell

Full time
Permanent
Onsite working

Posted today, 16 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 74a4461fb13e47bc9f5fe5958eb38aba

Full Job Description

Plan the diary to ensure all assessments are completed as scheduled.
Undertake the installation, demonstration, and programming of a range of alarm and Telecare equipment.
Operate the control centre equipment on a 24-hour basis and to receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies and procedures and service standards.
Identify the type of emergency, assess the needs of the customer and initiate appropriate action to calls received on a wide range of issues e.g. emergency, medical, social, housing, telecare, and care.
Provide a consistent, courteous and professional service offering information advice and support when dealing with customers, colleagues, councillors and contractors, taking necessary action to conclude the enquiry.
Receive calls from individuals and establishments being monitored for lone worker, Telecare, Telehealth, fire, burglary, temperature control etc. and action as appropriate.
Provide an out of hours answering and filtering service for the Authorities repairs and other services, deciding priority order and communicating with trades operatives, contractors and standby supervisors where appropriate.
Undertake safety checks on the vehicle used in the course of these duties.
Provide emergency first aid and lifting and handling as required (training provided).

We currently have an exciting opportunity available to recruit a permanent Community Alarms Officer.
We are looking for enthusiastic individuals who possesses a good working knowledge of the Community Alarm service including assessing and installing telecare equipment to individuals within their own homes.
You must hold a full driving licence and able to drive the Councils fleet vehicles, both manual and automatic.

Sandwell is situated at the very heart of the West Midlands, just a stone's throw from Birmingham. A large, diverse, metropolitan borough, Sandwell offers exciting opportunities for all in a friendly, supportive environment. Sandwell is made up of six towns - Oldbury, Rowley Regis, Smethwick, Tipton, Wednesbury and West Bromwich. The borough has 1,200 hectares of parks, playing fields and local green space and more than 30 miles of canals.