Community Assistant

We are searching for an inspired, motivated person looking to change the world. Working with the growing community of UK B Corps, the role will provide key assistance to our Community Team. The role will also include campaign administration, data collection & reporting and online community engagement along with ad-hoc administrative tasks.,

• Creating canned responses, categorising emails and highlighting priority questions to Engagement Managers & Coordinators.
• Reporting monthly on incoming email trends and patterns, and using this data to inform improvements to Community Team resources.
• Updating contact data ad hoc on salesforce.
• Championing the meeting of Team SLAs by providing insights and reminders to colleagues
Community Team Assist with a range of Community team administrative tasks including those of Working Groups, B Locals, and our Ambassadors programme Engagement:
• Assist with activities which enable Community engagement including:
• Managing data in salesforce and ensure consistency in existing community databases
• Assist with invoicing and invoice tracking where appropriate
• Supporting our B Corp onboarding process
• Share B Lab generated content on the B Hive and assisting engagement activities and events such as B Socials & B Corp Month.
• Content creation and content capture
• Occasionally writing content and follow up from events and webinars
• Help to capture content from the community and developing ways to share it (i.e the B Hive), Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
  
  Essential
• Experience in administration or similar role, covering:
+ Customer service- including customer facing communication both face to face and via email + Inbox management + Using CRM systems and other data management tools
• Great attention to detail and accuracy
• Good problem-solving skills
• Excellent organisational skills, proactive and use initiative to create improvements
• Gathering and analysing information and data, producing reports, recommending solutions
Eligible to work in the UK (we will not be able to provide visa sponsorship)


• Purpose driven work enabling B Lab UK's mission of redefining the role of business as a force for good
• Hybrid and flexible working, we have a high trust environment and are advocates for right place working
• Hybrid working (min 1/2 days per week in office)
• Flexible working hours (based around core working hours)
• Opportunity to work 4 days a week
• 25 days holiday plus bank holidays (pro rata for part-time staff)
• 1 additional annual leave day (pro-rata for part-time staff) for each complete annual year of service, up to a maximum of 30 days
• Our office is closed between Christmas and New Year, no need to take extra holiday!
• Private Medical and Dental cover
• £200 per annum tax free Annual Wellbeing allowance and Employee Assistance Programme
• 2 paid volunteer days per year
• Enhanced Parental Leave and family friendly policies, including carers leave
• Learning and Development opportunities
• Enhanced Pension and Life Assurance
• Cycle to Work Scheme
• Income Protection policy
• Working in a flexible office workspace
Posted by B Lab UK View profile Registered Charity 21 - 50