Community Gateway Administration Supervisor

Across Tameside and Glossop we have worked towards integrating our services through the Care Together programme. The establishment of a community Health and Social Care Single Point of Contact is a key component of this programme. We are currently looking for an enthusiastic individual to join the Community Administration Gateway Service. The Gateway provides administration support to the District Nursing Neighbourhood teams, the Integrated Urgent Care Team and the Adult Social Care Neighbourhood teams throughout Tameside and Glossop. The Gateway creates a more streamlined and efficient service which improves service quality, provides a consistent response to all referrers and reduces the need for multiple assessments across community teams. The integrated service also ensures that new and existing users of our services have access to urgent and non-urgent offers that enable people to remain in the community or to return home as soon as possible from necessary hospital admissions. This role will be responsible for Community Gateway staff management and development. They will also be the first point of contact for service users making an initial enquiry in to the Community Gateway regarding health and/or social care matters. To have line management responsibility for Gateway Officers. To support the Gateway Officers in ensuring all operational processes are adhered to in accordance with Gateway policies, agreed algorithms and standard operating procedures. To provide advice, guidance and support to the Gateway Officers on day to day issues that may arise within the service. Provide day to day coordination of staff including allocation of work. To deal directly with routine queries as a "first point of contact" for members of the public and agencies within community health and social care. To provide appropriate information and advice to members of the public and other agencies in order to help resolve their queries. To receive queries through email, referral systems and by phone. To be able to determine where a situation may need emergency, urgent or non-urgent intervention, and to refer this on to the relevant team as appropriate. To complete any necessary information or documentation on EMIS and/or Liquid Logic to allow for referrals to be made. Based on set eligibility criteria and using agreed algorithms, decide whether a referral should be forwarded to Social Care or Health services, or another appropriate agency. Undertake booking of new, follow up and cancellation of treatment room appointments via EMIS PAS system. To have knowledge of and be able to train staff in the systems and processes that are relevant to the job role. Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners. We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Safety
• Care
• Respect
• Communication
• Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.