Community Halls Assistant

To provide a first class professional service to residents and customers relating to housing revenue account community halls. To support and assist in the management of community halls. To contribute towards service development plans and support the management in implementation of these plans. To resolve enquires from residents and customers in relation to community halls.
KEY ACCOUNTABILITIES:
1. To assist and maintain a central booking system and contact point for residents and the general public and to maximise the use of community halls generating sufficient funds to maintain services.
2. To support the function in monitoring and overseeing compliance with community halls management agreements and protocols.
3. To process invoices, including raising purchase orders, cheque requisitions, checking and authorising payments for community halls.
4. Collate up to date records for all aspects of community halls including repairs, using Cedar, Paris, Universal Housing and other in-house systems.
5. Support with the effective monitoring and management of the customer receptions and facilities.
6. To contribute towards service development plans, local initiatives and team plans to develop the overall quality of customer services.

1

7. To undertake, develop and implement local initiatives and projects to develop the service e.g. undertaking visits to comparator organisations, identifying best practice, compiling reports for management and implementing recommendations.
8. To support the Team Leader - Community Hall in providing information for reports for meetings as necessary.
9. To support the Team Leader - Community Hall in the development of new and innovative working methods and practices which maximise efficiency.
10. To establish, develop and maintain effective working relationships with residents, Housing and Repairs Team Managers, trade operatives, contractors outside agencies and colleagues to ensure an integrated contribution to Hackney Homes' business objectives.
11. To support and provide information for the capital budget meetings for Community Halls Fire Risk Assessments and major works programme for community halls.
12. To assist with planning for the delivery of refurbishment projects consisting of Fire Risk Assessment works (FRA)
13. To be assist with the monitoring and management of repairs, utilities, planned works and other costs associated with community halls.
14. To support with training resident volunteers in good practice for managing community halls.
STANDARD CLAUSES:
1. To actively promote customer care, value for money and performance management in own role.
2. To demonstrate a whole hearted commitment to the organisational values and culture.
3. To positively promote and represent Hackney Homes
4. To promote an environment of continuous learning and improvement.
5. To consistently promote and apply equality and diversity, in line with Hackney Homes policy/procedures and ensure that this is demonstrated and maintained throughout all areas responsibility.
6. To be aware of, and observe fully and promote, Hackney Homes policies relating to health and safety and risk management and best practice, throughout all areas responsibility.
7. The post holder will be expected to undertake such additional duties or responsibilities, consistent with the role and grade, as may be allocated., Hackney Homes Requirements:
Commitment to Hackney Homes' core vision and values.
Commitment to a culture of learning, development and
empowerment across the organisation.
Wholehearted commitment to the principle of achieving
equality of opportunity and celebrating diversity.
Commitment to team working.
I I
I S/ I
Other Special Requirements:
(e.g. physical requirements for this post)

5

To provide a first class professional service to residents and customers relating to housing
revenue account community halls. To support and assist in the management of
community halls. To contribute towards service development plans and support the
management in implementation of these plans. To resolve enquires from residents and
customers in relation to community halls.
Hackney is one of the UK's highest performing local authorities, serving one of London's best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

We are also working towards our vision, which is to be a place for everyone; where residents and the workforce can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Knowledge of social housing and community development
Understanding of running or managing multiple buildings or community facilities.
Experience of general administrative work and/ or clerical work in a busy office environment.
Experience of dealing with customer queries either face to face or by telephone.
Experience of team work within a busy office environment.
Experience of using own initiative to suggest new ways of doings things and positively embraces change.
Experience of monitoring, achieving and exceeding individual targets., Ability to work as part of a team with a diverse workforce. Ability to develop effective working relationships with a range
S/ I / T S/ I

4

of both internal and external stakeholders at all levels.
Good written and verbal communication skills with internal and external stakeholders.
Ability to write clearly, accurately and appropriately to the needs of a diverse audience.
Ability to assess and interpret information in order to identify issues or problems.
Ability to suggest new ways of doing things to solve problems.
Ability to plan and prioritise own workload to meet individual deadlines and performance targets.
Ability to use a wide range of software packages including Microsoft Office e.g. Outlook, Word, Excel and PowerPoint.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.