Community Manager (1st party IP) New

We are looking for an experienced Community Manager to lead and implement the community and influencer strategy against one of our top performing 1st Party IP game titles. This person will nurture and grow the community as well as lead the relationship with key influencers against the assigned title, across multiple platforms and touchpoints. This role sits within our established Community Team, where you will be working as the sole CM for one of our flagship titles.

What you will do

• Be the key point of contact for the community and influencers on the assigned IP.



• Create and deploy a robust and engaging social media content calendar for the title, alongside a regular cadence of community engagement.



• Develop and manage the community strategy for assigned 1st Party IP as we continue to nurture it.



• Collect, evaluate and disseminate community feedback to all relevant stakeholders, helping to identify key areas of focus to improve engagement, retention and widen appeal.



• In conjunction with our Influencer relations Lead, lead and manage the relationship with key influencers on the title. Maintain regular communication and provide them with the necessary tools / information to generate engaging content and spread positive word of mouth to the community.



• Act as an ambassador for the title both internally and online, quickly developing an in-depth understanding of the game.



• Develop engaging community specific content, delivered through inventive channels to keep the community engaged and excited about what's to come for the game.



• Work in close collaboration with our Franchise Director to ensure we are aligned with key stakeholders across the franchise.


How will you do it

• Through your demonstrable community management experience having built, developed and maintained impassioned, vibrant communities.



• Via your prior management of live service titles, developing inventive and meaningful campaign strategies that have driven demonstratable success.



• With a data driven approach to track, measure and feedback on social analytics, adapting plans or approaches to ensure campaigns deliver the best results possible, identifying key learnings for the future and communicating with key stakeholders on a regular basis through reporting and answering questions.


Your Day-To-Day

Create strategy to deliver success and achieve buy-in from key stakeholders.

Identify and implement tactics to deliver against the strategy.

Help refine and maintain a consistent and robust engagement schedule across social media and community platforms.

Regularly report on progress / community and influencer sentiment and course correct where necessary.

Build a strong relationship with the developer to help optimise the game and delight our players

Be a part of key meetings and presentations.

Build a strong relationship with our key influencers through regular comms and facilitate periodic meetings to present future roadmap and developer Q&As.

Support the curation of user feedback across all platforms.

Respond to player issues in a timely manner and work closely with the Customer Support team to help manage issues and communicate with them.

Manage the relationship with server owners, responding to their enquiries and maintaining an understanding of GSP service statuses.

Identify and recommend content or community resources that the players would find valuable - work with the teams to produce.

Proven experience as a Community / Influencer Manager on a successful Live Service Game IP.

Track record of setting community strategy and delivering against it with successful results.

Demonstratable success in turning negative sentiment into positive and ability to effectively manage a crisis situation.

Calm and professional communication style with experience of communicating at all levels with confidence.

Resilient personality through experience of managing a challenging community.

Solution focused mindset.

Creative with experience of knowing how to optimise content for different platforms and audiences.

Experience of working across multiple gamer-centric platforms, including Steam, Discord, and Reddit

Ability to monitor trends and take advantage of new emerging channels and platforms

Ability to prioritise tasks and work through issues, dealing with those with the biggest impact first and foremost.

Understanding of server hosting (bonus)

Working knowledge of Adobe products for image and video editing.

Check out our Careers portal, where you can take VR compatible tours of our offices and meet our teams: Team17 Your World

Join our Team17 Careers Discord channel, find out more about our work communities and access interview support: https://discord.gg/2TKExVgM

Team17 is an equal opportunities employer with a commitment to building a diverse workforce, representative of the world we live and game in!

Accessibility is at the heart of our games and we reflect that in how we operate as a business. Should you require adjustments or flexible arrangements to interview, or take up a role at Team17, please let us know in the notes section of your application and we will accommodate to the best of our ability.