Community Mental Health Team Administrator

An opportunity has arisen to recruit an experienced Band 4 Team Administrator to support the admin provision to the Bedford CMHT Decar Team., The post holder will report to the Operation Manager and work closely with them and the community Business Support Lead.
We are looking for a proactive, enthusiastic and hardworking individual to ensure the smooth delivery of our service. This is a very busy department with many elements and is ideally suited to a responsive and resilient team player who seek continuous improvement in the service. You will have proven experience working as an administrator in an NHS setting or equivalent , excellent communication skills, excellent time management, strong organisational skills and a high level of attention to detail.
All personal statements should begin with three bullet points explaining why you think you would be suitable for this post. Please note that applications that do not have these points will not be shortlisted for interview., Main responsibilities include: processing of referrals and adhering to local and trust procedures, whilst maintaining data quality at all times; to provide a comprehensive administrative service to the team, including processing all correspondence and documentation and scanning into electronic case notes; to maintain the patient record system RiO and ensure information relating to service users is accessible to relevant staff, ensuring confidentiality at all times; to book interpreters and rooms for client appointments and monitor confirmation of bookings and action as appropriate; to minute take clinical meetings; and to undertake general office duties.
To assist with the processing of referrals. Adhering to local and trust procedures, whilst maintaining data quality at all times.
To provide a comprehensive administrative service to the team, including processing all correspondence and documentation and scanning into electronic case notes.
To maintain the patient record system RiO and ensure information relating to service users is accessible to relevant staff, ensuring confidentiality at all times.
To book interpreters, translators, and rooms for client appointments and monitor confirmation of bookings and action as appropriate.
To minute take clinical meetings.

We are looking for an enthusiastic and experienced individual who can demonstrate a 'can do' attitude, with a passion to be working within the Adult Mental Health setting and who can provide a second to none service across the team.

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations., Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations., Quality Improvement is a key part of our work to improve our services and refine how we do things. We have a global reputation for our quality improvement work and we don't stand still! So we offer a fantastic opportunity for our staff to learn, lead and contribute towards improving our services.
We launched our Five Year Strategy in April 2018, which identified four main strategic outcomes to improve: population health outcomes, experience of care, staff experience and improve value. This complements the NHS Long Term Strategy and sets out our direction of travel.
Our Community
We provide a wide range of community health and mental health inpatient services to children, young people, adults of working age, and older adults in The City of London, Hackney, Newham, Tower Hamlets, Bedfordshire and Luton. We also provide psychological therapy services to the London Borough of Richmond, and provide Forensic services to the whole of North East London. We provide services in urban and rural settings, sometimes in our inpatient units, but mostly in the community close to where people live. Integrated care is key in making the best use of resources and providing effective care.
Aiming High
We were rated 'Outstanding' by the CQC in 2016, were proud to be rated 'Outstanding' again in 2018 and continue to be rate 'Outstanding' in 2021.. We were named in the HSJ's Top 10 best places to work in healthcare and were voted Provider Trust of the Year in 2018.
Staff and Service Users United
We strive to ensure that staff feel valued by the Trust and as they are truly pivotal in delivering better outcomes for our patients and service users. Our aspiration is to help to make ELFT the best place to work. This Trust is clinician-led and provides the highest possible level of clinical expertise throughout its services. We pride ourselves on our service user involvement. A service user will be on your assessment centre and interview panel if you are invited to meet us.
We especially welcome people with lived experience of health difficulties, with insight and understanding of different backgrounds, cultures and lifestyles in our population as we believe that this will equip staff to deliver a high standard of care to our service users and patients.
Diversity
ELFT Is committed to being a diverse organisation and our workforce is reflective of the population and communities we serve. We believe that having colleagues with a range of backgrounds and life experiences enriches and adds value to the outcomes we have set out to achieve. Having partnered and endorsed by organisations who are representative and experts in various areas of equality and diversity, we can ensure we are meeting the pre-set standards all the way from recruitment stage throughout the career journey of our employees by being accessible, having fair inclusive practices and a host of staff networks to support, nurture and celebrate our valued staff in the workplace.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.