Community & Operations Manager

We're looking for a committed and organised Community & Operations Manager for our fantastic build to rent community in
Manchester. You'll be responsible for the day-to-day operational management, acting as the face of the development for the
residents, managing the team and enhancing the overall resident experience.

You will ensure the smooth running of the building and that all the resident services are carried out to a high standard and are
delivered timely is essential in this role.

What you'll do

If you love delivering exceptional customer service, are a people person and are passionate about leading a team to deliver
outstanding operational performance and customer satisfaction, then this could be your next role! You'll be responsible for the
operational management and customer service delivery of a prestigious Build to Rent scheme.

Property Management:

• To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with

budgets, service level agreements and regulatory requirements.


• Supporting the General Manager to implement all building processes that deliver an effective operation and budgetary

management on site, an excellent customer experience and align with urbanbubble's operational standards and comply with key
regulations, including RICs, ARMA-Q and H&S.


• Contribute to weekly, monthly and quarterly client reporting on lettings performance and operational budget management.



• To implement and fully support an engagement strategy that includes resident communication and events as well as feedback and

satisfaction levels.


• To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for

residents and staff.

Resident Engagement:


• To act as the face of the development for the residents, managing the team and enhancing the overall customer experience and

deputise for the General Manager when required.


• To work with the general manager and marketing team to generate and implement a content calendar for all social channels.


Health and Safety:


• To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for

residents and staff and keep systems up to date.


• To help oversee the delivery of all annual testing and training for our people to ensure total compliance, maintaining robust

records.

People Management:


• To act as a role model for the values and key behaviours across the organisation.



• To promote peak performance through proper objective setting, one to one's, personal development, team meetings and

performance reviews.


• To ensure all policies and processes are adhered to and regulations respected, with accurate and timely work delivered by you

and members of your team.


• To oversee contractors and manage disputes on works, customer complaints and resolve any service issues with third parties,

in line with escalation procedures.


• To assist with the recruitment, training and developing of talent.
  
  Significant experience of delivering excellent customer service and effective supplier management



• A people person and strong ability to build a rapport instantly



• Excellent team management and communication skills



• Strong drive to achieve targets and objectives
  
  A basic annual salary of up to £47,000 plus 10% bonus



• The opportunity to work in an exciting, fast growing business.



• Fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study

support and much much more.


• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that

you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble.