Community Paediatrics Outpatient Administrator | Nottingham University Hospitals NHS Trust
Nottingham University Hospitals NHS Trust, Sherwood, City of Nottingham
Community Paediatrics Outpatient Administrator | Nottingham University Hospitals NHS Trust
Salary not available. View on company website.
Nottingham University Hospitals NHS Trust, Sherwood, City of Nottingham
- Part time
- Permanent
- Onsite working
Posted today, 6 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 0b00ea4c6f01463d8a433ad499b1dc84
Full Job Description
Be responsible for arranging follow up appointments and partial booking follow up appointments.
Using Medway PAS or any other relevant electronic booking systems arrange appointments and follow up clinics, as instructed by the directorate management team medical/nursing staff.
Reduce and cancel clinics
Ensure Referral to treatment patient data quality is accurate at all times.
Deal appropriately with enquiries, by telephone from staff and the general public, seeking advice or referring elsewhere if necessary.
Manage the demand and capacity within the standard operating practice taking decision to escalate to the directorate management team any capacity issues.
The successful candidate will ideally have knowledge of the outpatient service and will have experience using hospital systems such as Medway.
Working as part of the outpatient team, the successful candidates will play a crucial role in delivery of a high quality outpatient administration service and should demonstrate excellent communication skills.
A good telephone manner with the ability to show initiative and flexibility in answering queries from patients, nursing staff and doctors is essential as well as an efficient and empathetic manner.
You will need to demonstrate excellent organisational skills as well as being a hard working team player who works well under pressure and have an approachable manner.
You must be able to multi task and prioritise workloads and use your initiative.
It is preferable that you have previous experience of working in a busy NHS environment with excellent IT skills and a good knowledge of hospital software.
You will have a good command of the English language and the ability to understand and accurately convey verbal and written information.
Monday 08:00-16:00
Tuesday 08:00-16:00
Wednesday 08:00-13:00
Thursday 08:00-13:00
Friday 08:00-13:00
Community Paediatrics sits within the Nottingham Children's Hospital, which is part of the Family Health Division.