Community Palliative Care Triage Nurse

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at COVID-19 Vaccination | How to access your vaccine in the Black Country and West Birmingham (blackcountryandwestbirmccg.nhs.uk) where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust's commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM, + Act as the first point of clinical contact for the patient, following patient referral.
+ Identify and respond to the immediate specialist palliative care needs, through direct liaison with the patient, carer or other involved health and social care professionals.
+ Undertake daily effective and comprehensive triage of all new referrals to the Community Palliative Care CNS team, including contacting the referrer for additional accurate information to ensure a holistic understanding of patient need.
+ Carry out holistic initial assessment via the telephone, safety netting, and providing any initial support and treatment.
+ Support with daily Palliative Care Virtual Wards and offer support to the CNS team in office-based patient admin, such as ordering equipment, providing packages of care and telephone support to ongoing patients.
+ Triage messages from patients on the current caseload to offer clinical support, advice and assessment, prioritising effectively., + To play a lead role in receiving and managing referrals made to the Community CNS team identifying appropriateness, urgency, and level of priority.
+ Triage all incoming referrals considering patient's stated symptoms to determine the appropriate level of care required to safely meet the patient's specialist palliative care needs.
+ Utilise agreed resources and guidelines to effectively assess, prioritise, advise, schedule patient care management or refer patient when necessary to other appropriate health and social care agencies.
+ To ensure a timely, responsive, supportive and effective service for the benefit of all stakeholders involved in the patient referral.
+ Work collaboratively with internal and external partners to support the coordination and management of patients referred to the CNS team, and ensure care is planned to meet the individualised and dynamic needs of the patients, and those close to them.
+ To be able to conduct comprehensive holistic triage assessments over the telephone with patients, relatives and professionals to inform clinical decision making and prioritising the urgency of referrals.
+ Undertake specialist assessments of patients with moderate/complex palliative care needs, providing education for patients, relatives and carers.
+ Receive and manage referrals to the service and discharge patients appropriately, in line with agreed service criteria and utilising palliative care assessments.
+ Communicate effectively with patients, relatives and carers using specialist skills e.g. advanced communication skills as necessary.
Please note your application will be transferred from the NHS Jobs system to internal Walsall Healthcare Trac System. All correspondence will be sent via Trac
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.

• Please Note that this post may be identified as suitable and a preference given for Internal at Risk Employees

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
References from current and previous employers will be sought and must cover a minimum of 3 years employment. When completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover this period. Failure to complete this section may result in your application not being processed.
Please review the attached Job description and person specification carefully before applying to ensure that you meet the essential job requirements.
Candidates should be aware that, regardless of country of origin, their ability to communicate in written and spoken English to the standard required to carry out the post, will be assessed during the selection process.
Referee email addresses should be provided on your application form.
Following the closing date, if you have not heard from us within 6 weeks you may assume your application has been unsuccessful.
We reserve the right to close this job early. Interested applicants are therefore advised to apply as early as possible.
If a large number of applicants meet the essential criteria then random selection will be applied.
We are committed to operating flexible working practices wherever possible and committed to equal opportunities.

An exciting opportunity has come about for an experienced nurse to work within the Specialist Community Palliative Care CNS team in a new role of Triage nurse.
We have a vacancy for either full or part time Band 6 nurses to work as part of the CNS team as a dedicated Palliative Care Triage nurse.
There is a high level of complexity and demand on the specialist CNS team resulting in a significant need for effective clinical triage at first point of contact. The post holder will be part of the CNS team but work in a supportive role alongside the CNS to clinically triage new patients and urgent patients into the service. They will have good clinical assessment skills, be able to make clinical decisions and hold strong skills in prioritising workloads. The post holder will form strong links with the wider MDT within palliative care and the community setting to ensure effective patient triage.
Enthusiasm, motivation and compassion are qualities and skills considered essential for this role as you will be working in a challenging environment; you will be expected to have a commitment to and progressive work within the field of palliative and end of life care.

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment, Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and brand new, state of the art Emergency Department completed 2023.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce