Community Receptionist

+ To work as part of the Health Centre/Clinic/Hospital multi-disciplinary team, providing and efficient administrative and reception service.
+ To provide front line assistance to all patients and visitors on arrival to the Health Centre/Clinic/Hospital and escalate any patient safety/deterioration concerns to clinicians on site using good communication and inter-personal skills.
+ To book patient follow-up appointments accurately for community teams and clinics if appropriate
+ To ensure all patients, visitors and staff are dealt with in a professional and courteous manner.
+ To support the Site Team Leader / Service Manager in developing a patient focused service.
+ To support the Trust who have multiple sites and on occasions, be able to work at other clinic locations, if required to do so.
+ The post holder will be expected to assist with on-site clinic functions, which may vary depending upon the base, (Hub or Spoke site).
+ To act professionally and courteously at all times.
+ The post holder will be required to manage and prioritise their own workload.
+ Comply with all Trust policies including Data Quality and the Access Policy.
+ Assist in the training and mentoring of new staff team members and to attend all Mandatory training.
+ The post holder will adhere to Trust policy with regards to the sensitive information that patients are providing., An opportunity has arisen for highly motivated and enthusiastic Community Receptionists to join our Integrated Sexual and Reproductive Health Service. You will be based at Mattock Lane Health Centre and other Community sites in Ealing providing contraception and testing/treatment for the management of sexually transmitted infections.
Your role will be crucial to the smooth running of the service, as you will be the first point of contact for our service users. You will have excellent interpersonal skills to ensure that all patients have a positive experience of the service.
This non-judgemental role is within the Sexual Health field and deals with directing patients to the correct member of our multi-disciplinary team and dealing with highly confidential and sensitive issues. You will provide a professional and caring welcome to patients of all ages including teenagers, promoting access to services for young people.
You will be able to work independently using your own initiative while maintaining your role as a strong team player. You will have excellent telephone and IT skills.
Training will be provided for our IT systems and in contraception and sexual health processes., We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.
Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.
Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.
Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.
As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BAME (Black, Asian and Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
+ Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
+ St Mark's Hospital: an internationally renowned specialist centre for bowel disease
+ Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
+ Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put "Quality at our HEART". Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff., London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
+ Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
+ St Mark's Hospital: an internationally renowned specialist centre for bowel disease
+ Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
+ Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.