Community Receptionist | NELFT NHS Foundation Trust

First point of contact for patients, staff and contractors who access the building

Answer incoming calls within an accepted time frame

Liaison with the Clinical team to ensure the patient journey is as smooth as possible.

Move to the other sites across Barking and Dagenham to cover for annual leave, training or sickness.

Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement - London

This post attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,551 and a maximum payment of £5,735 per annum pro rata).

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system.

Our Support Services Team in Barking and Dagenham are looking to recruit a part time Receptionist;

• Wednesday, Thursday and Friday 9am-5pm (15 hours).


The role is for someone who is able to work on a busy reception, with the ability to stay calm and be able to multi-task. You will be required to cover sites across Barking and Dagenham but will be based at Thames View Health Centre on a Thursday and Friday.

The post holder will have previous experience of working in the provision of excellent customer care including the maintenance of records. Experience of working in an NHS environment is desirable.

You should have well-developed communication skills with a range of people and be able to provide an initial response to patients and other agencies queries, concerns and sign post/direct as appropriate

We ask that you can prioritise your workload, be a team player, able to use your own initiative and meet deadlines.