Community Services Officer

This is an exciting opportunity for a confident, well organised and enthusiastic individual to join our team of staff and volunteers. You will have excellent customer care skills, including the ability to deal with unexpected and challenging situations. Library work experience, although desirable, is not essential.
This role operates on a two-week rolling rota to provide flexibility and variety in your schedule.
Week 1 Week 2
Monday: 11:00 - 5:00 Monday: 10:00 - 4:00
Tuesday: 11:00 - 6:00 Tuesday: 10:00 - 6:00
Wednesday: 10:00 - 6:00 Thursday: 10:00 - 6:00
Saturday: 9:00 - 4:00 Friday: 10:00 - 4:00
You will have an interest in reading, literacy and culture and a willingness to promote stock and library services through creative displays and customer interaction.
You will be ready to deal with the physical demands of the job, including stock handling and floor walking. Although the Weston library will be your base, from time to time you will provide district cover so you must be able to reach other North Somerset libraries.
You will be supporting customers to access books and information, including council services, dealing with customer enquiries and signposting where necessary. IT and digital skills are essential as you will be using a Library Management System as well as Microsoft Office. You may be troubleshooting for yourself and will be helping customers struggling to get on in our digital world.
We have an extensive calendar of activities and events including Rhymetime, Storytime, school visits, family learning and digital support. You will be leading some of these so will be expected to deliver to small groups.

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.