Community Services Officer (Libraries)

You will be supporting customers to access books and information, including council services, dealing with customer enquiries and signposting where necessary. IT and digital skills are essential as you will be using a Library Management System as well as Microsoft Office. You may be troubleshooting for yourself and will be helping customers struggling to get on in our digital world.

We have an extensive calendar of activities and events including Rhymetime, Storytime, school visits, family learning and digital support. You will be leading some of these so will be expected to deliver to small groups.

This is an exciting opportunity for a confident, well organised and enthusiastic individual to join our team of staff and volunteers. You will have excellent customer care skills, including the ability to deal with unexpected and challenging situations. Library work experience, although desirable, is not essential.

You will have an interest in reading, literacy and culture and a willingness to promote stock and library services through creative displays and customer interaction.

You will be ready to deal with the physical demands of the job, including stock handling and floor walking. After a period of induction, you will be expected to work regular shifts on your own at Winscombe Library. Although the Healthy Living Centre library will be your base, from time to time you will provide district cover so you must be able to reach other North Somerset libraries., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

North Somerset Council is dedicated to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

Competitive salary and benefits
Flexible working arrangements
Opportunities for professional development
Staff groups
Opportunity to purchase up to an additional 10 days annual leave each year
Dedicated Wellbeing Team
Salary sacrifice cycle to work and Electric vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet.