Community Support Team Leader

"Hearing Dogs for Deaf People trains dogs that change deaf people's lives through emotional and practical support - because nobody with hearing loss should feel alone."

• Provide inspirational leadership and robust management for a busy and diverse team


• Lead projects and support the Charity in developing its services


• Support the team with delivering support to our charity's beneficiaries


• Ensure robust problem solving, decision making, and planning throughout the team


Headline tasks

• Line-manage a team of people who support our hearing dog partnerships


• Coach and mentor the team to develop their knowledge, skills, and performance


• Supervise the team's continued assessment of, and response to, our beneficiary's hearing loss needs


• Supervise support plans, dog behaviour modification plans, dog welfare plans, and ensure robust risk management


• Shadow staff visits, attend community events, and visit hearing dog partnerships when needed


• Conduct ongoing reviews of our processes and practices, and implement improvements


• Resolve problems, escalations, and complaints


• Lead project and development work
  
  The successful candidate will have strong leadership and management skills. They have advanced dog training and behaviour modification knowledge and experience. They have a caring approach to managing others and are values-driven in their decision making. They can manage highly varied and challenging workloads with a positive attitude and are comfortable communicating at all levels. They are able to work strategically towards long-term goals.