Community Support Worker (Primary Care Network)

Do you want to be part of Hertfordshire Mind Network's mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you., We are looking for a Community Support Worker to join our team. You will be responsible for providing advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing.

Community Support (PCN) Service Objectives

• To improve the mental wellbeing of people experiencing mental ill health.


• To increase early access to help for people experiencing mental ill health, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.


• To contribute to an improvement in individual mental wellbeing.


• To remain a source of independent support for all clients.


• To reduce the use of crisis services by people experiencing mental ill health without positive outcomes for the individual.


• To contribute to an improvement in the proportion of people with mental ill health who are accessing support.


• To provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs.


The Successful Candidate will

• Provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing.


• Work closely with GP surgeries within the Primary Care Network.


• Ensure that the safety and wellbeing of the client is monitored and reviewed regularly.


• Be an independent source of support for all clients.


• Embed a person-centered and recovery orientated approach in all aspects of the roles. The Recovery approach includes empathy, warmth, acceptance, authenticity, compassion and humanity., To receive referrals a wide range of referral pathways.


• To undertake initial contact with clients and complete a holistic needs assessment, making use of assertive outreach work to achieve the initial client contact, if required.


• To provide holistic support both outreach and in our centres and advocacy services to clients experiencing mental ill health.


• Ensure all person-centered risk assessments and support plans are completed as appropriate.


• To accompany clients to initial visits and appointments as necessary in order to ensure the sustained use of existing support services.


• To liaise with other agencies to ensure that clients receive appropriate support and continue to remain engaged with the service.


• To assist clients to access appropriate mental health services, drug and alcohol services, housing/tenancy services and other services according to assessed needs.


• To establish effective pathways across a variety of agencies to maximise and provide effective partnership working., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
  
  Being able to drive and having access to your own vehicle (or equivalent) is essential for this role., Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the 'them' and 'us' culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
  
  Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)


• An additional day of leave each year for your birthday following completion of probation period.


• Ongoing training relevant to your role.


• An Employee Assistance Programme.


• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.