Complaints Admin Officer
Housing Diversirty Network, Salford
Complaints Admin Officer
£26421
Housing Diversirty Network, Salford
- Full time
- Permanent
- Remote working
Posted today, 19 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: aa2234b44e534f5f8653b29b2ad6ea83
Full Job Description
We're looking for someone with excellent communication and organisational skills to join our small complaints team within the customer service centre. You will coordinate and support our complaints service with the customer voice at its heart, whilst meeting the requirements set out in the Housing Ombudsman's Complaint Handling Code. The role is based at our head office in Salford but will also include homeworking. The role - What I'll be doing
- Monitoring incoming complaints, MP and Ombudsman enquiries, correctly reviewing, recording and assigning them to the appropriate responding manager.
- Supporting managers in their complaints handling including providing guidance, advice and training.
- Ensuring high quality complaint responses are sent within correct deadlines.
- Liaising with multiple service areas across the organisation.
A passion for delivering excellent customer service and listening to the customer voice - Accurate detailed record-keeping
- Excellent ICT skills
- Excellent interpersonal skills
- Someone who can meet tight deadlines
- Flexibility with their approach to work
Annual Salary of up to £26,421 - Hybrid Working - a minimum of 2 days working in the office
- Up to 34 day's holiday + bank holidays
- Flexi Time
- Flexible Working and Family friendly policies
- Generous Defined Contribution Pension Scheme
- Life Assurance worth 3 x annual salary
- Health Cash Plan which also provides a range of discounts including discounted gym membership
- An inclusive and positive colleague culture
- Accredited Good Employment Charter employer Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we're interested in expanding our workforce diversity, we welcome all applications.