Complaints Business Support Officer

Are you an individual with exceptional administrative and customer service skills, ideally with experience in public sector environments? The London Borough of Bexley is seeking a dedicated Business Support Officer to join our Complaints, FOIs, and Member Enquiries team.

In this role, you will provide high-quality administrative support, ensuring that complaints, Freedom of Information requests, and member enquiries are handled with professionalism, empathy, and respect. You will be the first point of contact for a range of issues, managing calls and emails efficiently while adhering to established protocols.

Candidate Profile

If you have a strong background in administration and are looking for a dynamic role where you can make a real difference, this could be the opportunity for you. Join us and contribute to delivering excellent services to the community.

You will need to be an effective and confident communicator, able to liaise well with the public, staff at all levels and pay attention to the detail.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Bexley is an outer London Borough with the best of both worlds, located between the hustle and bustle of London and the Garden of England, Kent. Within the borough we have award winning parks, open spaces and listed heritage sites.

We will offer you in return a package that includes a competitive salary, an excellent pension scheme and generous annual leave plus bank holidays. For more information on the benefits package on offer please refer to the Candidate Information document.