Complaints & Customer Support Officer

Are you passionate about delivering exceptional customer service? Do you thrive in roles where you can make a real difference by resolving customer concerns and improving services? If so, we want to hear from you!, Warwick District Council is looking for a dedicated Complaints & Customer Support Officer to join our Housing, Health, and Communities team. In this role, you will be the first point of contact for managing customer complaints, working closely with tenants, leaseholders, and internal departments to resolve issues effectively and professionally.,

• Investigate and resolve customer complaints in line with Housing Ombudsman guidelines.
• Collaborate with the Customer Services Team Leader to recommend service improvements.
• Support customer engagement initiatives, including feedback collection and analysis.
• Produce clear, professional responses to customer complaints, ensuring compliance with Council standards.
  
  We are looking for someone with:
• Strong communication and interpersonal skills to handle challenging conversations.
• Proven experience in customer service or complaint handling, ideally within housing or public services.
• Excellent organisational skills to manage a varied caseload and meet strict regulatory deadlines.
• A commitment to delivering outstanding customer care and improving services.
  
  Warwick District, is at the heart of Shakespeare's England and comprises the towns of Royal Leamington Spa, Warwick, Kenilworth and Whitnash. The district boasts historic castles and buildings with regency architecture, vibrant town centres hosting a lively calendar of events, as well as beautiful parks and gardens. We enjoy links to the M40, M42, M1 and M6, national rail connection and Birmingham International airport. It is one of the most prosperous regions in the country with low unemployment rates.
  
  A competitive salary and benefits package.
• Flexible working arrangements, including hybrid working.
• Opportunities for personal and professional development.
• A supportive team environment where your contributions will make a real impact.
Join us and play a vital role in enhancing customer satisfaction and helping us deliver excellent services across Warwick District. The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, office and hybrid working are also available., Here at Warwick District Council, our vision is to make Warwick District a great place to live, work and visit and we recognise that our employees are the key to achieving that. Working arrangements in most jobs are flexible; flexi-time, full or part time and job sharing is usually available. You can expect generous holiday entitlements, a pension scheme and plenty of opportunities for training and personal development.