Complaints Officer

To acknowledge complaints to complainants as and when they are received. Help and support colleagues within our operational services who are considering complaints.

Report to the Complaints Manager to ensure the effective provision of complaints administration and management for our Trust.

Communicate with staff across the Trust to ensure timely complaint responses.

Undertake managerial supervision

This is an exciting opportunity for a conscientious team player to join the Trust's PALS and Complaints Team. The successful candidate will support the day-to-day administration and management of complaints. Our complaints officers acknowledge complaints, support services investigating complaints and communicate with services within the Trust and outside agencies including local authority partners and the Greater Manchester Integrated Care Board.

The post holder will need to be flexible, have excellent communication skills, both written and verbal, great critical attention to detail and comprehensive IT skills.

This post reflects the Trust's commitment to service user and carer experience. The ideal candidate will possess excellent administration skills and be able to maintain a focused approach to their work.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and addiction services across Greater Manchester, the north-west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.