Complaints Officer

· To contribute to the delivery of the Trust PALs and Complaints Service for service users, carers and members of the public by receiving, logging and acknowledging complaints.

· Ensure you support individuals with any queries/concerns they have related to customer service.

· To provide a warm, compassionate and professional service at all times to get the best, most timely response for service users, carers and members of the public.

· An in depth understanding of the roles and responsibilities involved in working within the NHS

· Knowledge of the systems used, to effectively complete your role to the highest standard at all times

· A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You'll have the following skills/experience:

· Previous experience of answering telephone calls.

· Previous experience in admin.

· Previous experience of having difficult conversations.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience., By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

· Competitive pay rates- work this week, get paid next week

· Essential support when you need it- 24/7 365 days- call us anytime

· Multi locational- work across neighbouring Trusts

· Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone

· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

· Training and development opportunities- Keep up with the essentials and more

· Build holiday allowance for every shift you work- your work life balance is important to us

· Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.