Complaints Officer

Based at our St. Austell campus, we are seeking an experienced Complaints Officer who will be responsible for the Cornwall College Group's complaints policy, processes, procedures and their implementation.
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The postholder will support investigations, recommend action, and respond to complaints, ensuring the highest possible standard of service is provided to customers. Where appropriate the postholder will carry out complex investigations on behalf of the College.
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The Complaints Officer will develop good working relationships with complainants, providing them with clear support and guidance as needed, and facilitate handling of their complaint to ensure that questions and concerns are adequately addressed.
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Applicants should have experience of working in a large and complex organisation and well as being experienced in managing effective negotiation, influencing and communication skills which give the ability to deal confidently and diplomatically with a range of people at all levels both internally and externally. Experience of working in a similar type of post such as a helpline with the general public or internal staff where people skills, procedural knowledge and problem-solving skills were required is also essential.
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This is a part-time role, working 22.5 hours per week. Hybrid working options are available.
-, We have excellent terms and conditions of employment. We offer access to generous occupational pension schemes for teachers and support staff." We have generous annual leave schemes including a paid Christmas closure of two weeks for most roles. We have flexible and supportive family friendly working practices with a range of contracts available, including term time only options. We have a range of staff development activities available and all employees have access to free tuition on many of our courses. We offer a range of health and wellbeing initiatives to our employees including access to free counselling and a corporate eye care scheme. Most of our campus sites offer free parking to employees as well as discounted restaurants and salons.
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The Cornwall College Group is committed to fostering a sustainable and responsible work environment. Education and Training providers have a crucial role in preserving and protecting the environment for future generations. As part of TCCG's mission, it seeks individuals who share our passion for sustainability and want to impact the world positively.
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Staff can contribute to sustainability initiatives, such as reducing carbon emissions, minimising waste and implementing eco-friendly practices. Employees are encouraged to actively participate in sustainability programs and offer resources and support for their personal sustainability goals."
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