Complex Care Practitioner (Barnet)

On 1 July 2022, NHS North Central London Integrated Care Board (NCL ICB) was established. The ICB is part of North Central London Integrated Care System (ICS). The ICS is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey and Islington. ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of ICSs:

• to improve outcomes in population health and healthcare
• tackle inequalities in outcomes, experience and access
• enhance productivity and value for money
• help the NHS support broader social and economic development.
North Central London's population is incredibly diverse, and continues to grow and change. This brings pressure and challenges for the local health and care services that NCL ICB commissions - or buys - on behalf of residents. NCL ICB works closely with Councils, providers, general practices, voluntary, community organisations, and unions, to achieve our shared aims. NCL ICB values our staff, our partners and their expertise to deliver the best health and care possible for the patients and residents of North Central London. We are committed to recruiting a workforce which is reflective of our diverse population, where individual contributions are encouraged and valued. We welcome and encourage applications from all candidates regardless of age, race, sex or gender identity, religious beliefs, marital status, sexual orientation, disability, caring status or neurodiversity., It is an exciting time to be joining NCL ICB - we have commenced an organisational change programme to redesign the structure of the organisation and the way that we work to better meet the needs of our population, our people, our system, and our partners. As part of the organisational change programme, we want to re-launch and re-energise the organisation, embed new ways of working and building the capabilities we need to create a thriving organisational culture. The Complex Care Practitioner will act as an expert providing specialist clinical and care management advice and support for adults who have complex needs living in, or the commissioning responsibility of NCLICB. They will be responsible for undertaking continuing care assessments, reviews and associated activities e.g. Duty desk, LRM's and retrospective claims. You will ensure all activity is delivered in line with the National Framework for NHS Continuing Healthcare & NHS funded-nursing care (2018). They will support the coordination of training & development and recruitment activity across the service. Please note that you may be required to travel and work at any establishment at any time, within the location of the North Central London ICB. For further details on this role please refer to the attached job description., + Case Management and case management reviews + Undertaking robust DST assessments + Completing CHC Reviews + Working collaboratively with the team and doing duty + Plan, implement and evaluate care plans for patients and their carers using evidence based and person-centred principles. + Provide specialist nursing advice and support to patients with complex care needs, their families, or other providers, clinicians or professionals involved in the care, using evidence based practice. Detailed job description + Undertake CHC activities as described above, in line with the national framework + Ensure case reviews are undertaken, monitoring any changes in eligibility as well as ensuring packages/placements are meeting patient's needs appropriately. + Ensure services are seamless, user / carer centred and take account of individuals health and social care needs, undertaking risk assessment and management of care needs. + Manage and oversee complex cases ensuring needs are assessed and met. Any quality and safeguarding concerns are raised and followed through. + To ensure continued delivery (in conjunction with Social Services colleagues) of CHC training to ensure all staff involved with CHC are trained to effectively undertake the CHC process. + To assist in managing complaints including face-to-face meetings with service users and families in complex situations which require sensitivity, employing sound communication skill Please see the JD for further detailsWorking for our organisation On 1 July 2022, NHS North Central London Integrated Care Board (NCL ICB) was established. The ICB is part of North Central London Integrated Care System (ICS). The ICS is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey and Islington. ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of ICSs:
• to improve outcomes in population health and healthcare
• tackle inequalities in outcomes, experience and access
• enhance productivity and value for money
• help the NHS support broader social and economic development.
North Central London's population is incredibly diverse, and continues to grow and change. This brings pressure and challenges for the local health and care services that NCL ICB commissions - or buys - on behalf of residents. NCL ICB works closely with Councils, providers, general practices, voluntary, community organisations, and unions, to achieve our shared aims. NCL ICB values our staff, our partners and their expertise to deliver the best health and care possible for the patients and residents of North Central London., For further details on this role, please refer to the attached job description. Please ensure you pay careful attention to the essential and desirable of the person specification when completing your supporting statement. We reserve the right to close any vacancies when we have received sufficient applications to shortlist. Applicants who can clearly demonstrate how they meet our role profile requirements will be shortlisted for interview. To enquire about your application or inform us of any changes in your circumstances please ensure you quote your application reference number. Please ensure you check your email account regularly as this is how we will communicate with you. Invitations for interview are sent by email only, so it is important that you monitor your emails once you have submitted an application online. If you have not heard from us within a month of the closing date you should presume that you have not been shortlisted. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems in order to support and manage your recruitment and employment within the organisation. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. Depending on the role a Criminal Records check may be required, all cases of criminal record history are dealt with on a case-by-case basis.