Compliance Caseworker 376R

Are you looking for a job that offers you genuine long term career progression?
Do you want a job where every day feels different?
Have you got an eye for detail and the ability to tailor information to different audiences?
If so then a career as a Compliance Caseworker could be what you’re looking for!
HMRC is the UK’s Tax Authority, it’s our job to make it easy for customers to get tax right, and hard for anyone to bend or break the rules. The Customer Compliance Group (CCG) is key to this, helping people and businesses pay the right amount of tax and acting when there is a risk of that not happening. The money we collect in tax pays for our public services and helps to fund things like schools and hospitals, build roads and public buildings, and support communities.
HMRC operates out of a number of regional centres where we provide safe, modern and inclusive workspaces that promote good collaboration, smarter working and a culture where everyone feels valued. New flexible environments and improved technology support all of us to work differently, in a smarter way.
The locations where we are recruiting people to train as Compliance Caseworkers are shown above and you will be asked to select your preferred location at the end of your application. Please ensure that you select from the menu as we aren’t able to consider any free text responses.
HMRC is seeking talented people to train as Compliance Caseworker and be part of our dedicated team. In this crucial role, you will play a vital part in ensuring the integrity of the UK tax system by investigating potential cases of non-compliance. Your analytical skills, coupled with strong verbal and written communication abilities, will be instrumental in conducting thorough reviews of evidence and presenting findings effectively.
As a Compliance Caseworker, you will be responsible for reviewing financial records, identifying discrepancies, and working closely with taxpayers to resolve issues. Your numerical skills will be essential in interpreting complex data and making informed decisions. This challenging yet rewarding position offers the opportunity to contribute to HMRC's mission of collecting the revenue due while fostering a fair and efficient tax system.
Discover a career in your hands at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential., As a Compliance Caseworker, your role is critical to HMRC and you’re responsible for ensuring adherence to tax regulations and identifying potential instances of non-compliance. This position requires a keen eye for detail, exceptional analytical skills, understanding of the relevant tax law, and the ability to communicate complex information effectively. You will work closely with taxpayers, investigating cases, gathering evidence, and facilitating resolutions in a fair and impartial manner.
Once you’ve completed your training you will be assigned to one of our tax specialisms and, although there are differences, the core responsibilities of each role include:
+ Reviewing financial records, tax returns, and other relevant documents to identify potential discrepancies or areas of concern, applying your understanding of tax legislation to financial transactions.
+ Conducting thorough investigations into suspected cases of non-compliance, gathering evidence and analysing data to determine the appropriate course of action.
+ Liaising with taxpayers, their representatives, and other stakeholders to gather information, clarify issues, and facilitate resolutions.
+ Resolving disputes effectively and in a way that is lawful and aligns with HMRC’s Customer Charter and Compliance Professional Standards
+ Preparing comprehensive reports detailing findings, recommendations, and supporting evidence.
+ Maintaining accurate and up-to-date case files, ensuring you adhere to HMRC policies and procedures.
+ Collaborating with colleagues and cross-functional teams to ensure consistent application of tax regulations and best practices.
+ Participating in ongoing training and professional development initiatives to stay current with changes in tax laws and compliance procedures.
This role is varied and includes a mix of desk-based investigation and visits to taxpayers’ premises. This could include offices, warehouses, pubs, banks, licensed gambling premises or anywhere a business operates from. You might need to stay away overnight in some cases.
Working arrangements
At HMRC we operate on a hybrid working model. This means you can work from home up to 40% of your time. You are expected to attend a HMRC office location for your remaining time. In HMRC we calculate working time in days and not exact hours and minutes.
Our Compliance Caseworkers operate between the hours of 7am – 8pm Monday – Saturday and you’ll work up to 37 hours each week within our opening hours.
Training
Successful candidates will need to complete the HMRC Civil Compliance Foundation Learning (CCFL) to be an established compliance caseworker. This is a demanding but rewarding learning programme that will provide you with the essential knowledge, skills and experience to be an effective compliance caseworker. Trainees will be appointed to a cohort group who will all start on the same day. The training programme is 18-months in total.
+ The first 3-months (12 weeks) are completed as a cohort group in the Central Training Unit (CTU) to complete your induction and provide you with an introduction to the compliance caseworker role. As you will be operating as a training group you will be required to work full-time for those first 12-weeks of the programme, across a hybrid working week with at least 60% of your time in the office.
+ After the induction stage you will remain in the CTU for a further 6-months to complete stage 2 of your training developing, building, and practicing the core requirements for being a compliance caseworker.
+ When you have successfully completed stage 1 and stage 2 of your training, you will then be assigned to a business area and spend the remaining 9 months of your training working on a specific tax regime further developing your technical skills and knowledge.
Working arrangements during training
This is a demanding training programme and, to provide the best possible opportunity for you to succeed, working arrangements are fixed for certain stages as below:
+ We can only offer one cohort start date and all trainees must be available to commence on that date. Trainees unavailable for the cohort start date will be offered a place on the next cohort.
+ Trainees must complete the first 2-weeks training so annual leave will not normally be allowed in that time.
+ Training will be full-time for the first 12-weeks.
+ After 12 weeks, part-time working (minimum 22 hours per week) and alternative working patterns may be available upon request. Course timescales will be extended as appropriate to accommodate part-time working.
+ Learning activities are scheduled throughout your training journey that are fixed and trainees must attend.
+ We expect trainees to commit to complete the programme so we will not normally authorise applications for alternative internal posts during training.
+ This is a 3-stage training programme, and we expect trainees to complete all elements of stages 1 and 2 of the programme in 9 months to successfully meet the standard required to progress to stage 3.
+ Trainees will be provided with the knowledge, skills, and support throughout the training to enable you to meet the required standard within 18-months. In exceptional circumstances, this may be extended up to a maximum time of 30 months to enable you to demonstrate you meet the standard. We will support you to reach the required standard of the training programme, however, should you fail to reach that standard, we will use existing standard policies for managing poor performance, where required, that may result in you leaving the programme.
If you want to know more
You can find out more about what it’s like being a Compliance Caseworker on our Civil Service Careers website. We also have a video where Rachel talks about her role as a compliance caseworker.
HMRC is committed to creating a diverse and inclusive workplace, where individuals from all backgrounds are valued and respected. We encourage applications from candidates who can bring a fresh perspective and enrich our team with their unique experiences and insights.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert., We'll assess you against these behaviours during the selection process:
+ Making Effective Decisions
+ Communicating and Influencing, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
To help you prepare, below is a rundown of what to expect during the selection process:
+ Full Application form
+ Caseworker skills test
+ Civil Service Situational Judgement Test
+ Civil Service Numerical Test
+ Pre-recorded video interview
+ Virtual In-tray exercise
After submission of your full application you will be invited to complete a number of tests.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 30th September 2024 14.00pm. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
Please ensure that any technical issues with the test are reported - with supporting evidence - prior to 8.00am on 30/09/24. There will be no extension to the deadline for completing the test.
If you successfully pass the tests, you will later be invited to complete a video interview. Details regarding the interview will be sent to candidates who pass their tests on a date to be confirmed once this advert has closed.
If you successfully pass your interview, you will then be invited to complete a virtual In-tray exercise. Details regarding the In-tray exercise will be sent to candidates who pass their interview.
Please note, you must pass both the interview and the following In-tray exercise to meet the criteria for this post. All successful candidates will be placed on a merit list from which offers will be made. Merit lists will be created for each location advertised within the vacancy. If you are successful at both interview and In-tray assessment, you will be placed on the merit list for the location you select as your first choice only. Appointments from each merit list will be made in strict merit order.
We reserve the right to raise the score required at any stage of the process to manage numbers.
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – 368086 & vacancy closing date 30th September 2024’
To check that you are eligible to apply for this role, Please review the eligibility information before submitting your application .
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk, as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional., We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Candidate Information Sessions
We will be hosting some optional candidate information sessions that will offer information on the role and selection process. These will be held on the following dates:
+ 18th September 2024 15:30-16:30
+ 24th September 2024 14:00-15:00
+ 25th September 2024 14:30-15:30
+ 27th September 2024 12:30-13:30
You can register your interest for one of these sessions by completing the below Microsoft form:
https://forms.office.com/e/pFaRe0DBva
Please be aware, there is a limited amount of spaces available for these events. If the session you select is oversubscribed, we can look to add you to an alternative date if there is capacity available, although this cannot be guaranteed.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band. If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

+ Analytical skills.
+ Verbal and written communication skills.
+ Numerical skills.

Alongside your salary of £28,341, HM Revenue and Customs contributes £8,210 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
+ Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
+ Family friendly policies.
+ Personal support.
+ Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.