Compliance & Facilities Agent

This is an exciting opportunity for a Compliance & Facilities Agent to Join the Housing Management team, working together to provide a high-quality service to our customers, in the Liverpool, Knowsley and Sefton area. We are looking for a dedicated and enthusiastic team member who has a passion for going the extra mile to ensure that our schemes remain safe, and customers remain comfortable and happy in their homes. What will my working week look like? You will be out on site most days visiting schemes ensuring the health and safety of our customers. You will live within a 15-mile radius to be able to cover your patch. You will also need to be based within a reasonable travelling distance of our Head Office in Birchwood, Warrington to attend meetings and training courses when needed. What will I be responsible for doing? First and foremost, you will be responsible for the health and safety of communal areas by completing monthly inspections, weekly fire alarm & emergency lighting tests, reporting repairs and monitoring these through to completion. You will be confident and capable, ensuring all work undertaken is completed with due regard for quality, productivity, and safety. One of the great things about this role is you will represent YHG and be a 1^st point of contact for our customers. Dealing with or signposting customers whilst supporting the Group's approach to capturing and responding to customer feedback by taking the lead in proactively minimising and assisting in resolution of queries.

• Have a can-do proactive attitude.
• Have excellent communication & organisational skills.
• Have knowledge in identifying risk and hazards.
• Have ICT skills.
• Be flexible in your approach with an ability to respond to urgent requests / queries.
• Be a keen problem solver.
• Be passionate about right first time and delivering a quality service.
Ideally you will be…
• Customer focussed.
• A team player
This role is really suited to someone who likes to be at the heart of what we do here at YHG, by being respectful & fair, honest & reliable, and caring.

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

In return we offer £21,840 - £23,522 for a 35-hour week, a company vehicle and fuel card along with 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance. We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we're open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.