Compliance Leader

Do you have experience in audit policies and procedures?
Can you build and maintain solid working relationships with both internal and external stakeholders?
Would you like to work in a varied and diverse role, where no two days are the same?
If so, we would love to hear from you!
This is a fantastic opportunity as you will play a central role in supporting the delivery of critical services, ensuring compliance is achieved by maintaining certification to international standards., We are looking for a committed, strategic-focussed individual with strong analytical skills to work within a fast-paced and high-pressure environment. You will be the primary contact point for internal quality queries, managing timely investigations, delivering corrective actions, and driving process improvements. You will maintain a strong focus on safeguarding customer data and will lead on activities that promote and support the continuing success of Output Services Group (OSG) services.
As contract lead for OSG’s external auditing authority, BSi, you will be accountable for the successful maintenance of the ISO27001 Information Security, ISO9001 Quality and ISO22301 business continuity management systems. You will be responsible for the day-to-day planning, internal audit plans and production testing - developing and presenting a detailed report of the performance of the management systems on a bi-annual basis to the Senior Leadership Team (SLT).
As main contact for complaints and data breaches, you will facilitate investigations and ensure the accurate completion of data breach reports, within defined timelines, for escalation to Information Assurance Group (IAG) while ensuring that records are being maintained to determine trends and potential training opportunities. You will be also responsible for reviewing and updating OSG’s management system policies and procedures, ensuring OI’s are aligned, and any changes are communicated and understood.
You will lead on external audits, producing and explaining management system documentation to auditors. You will be able to stand your ground and challenge on findings that are raised during surveillance visits. You will manage all changes and communications that arise as a result of non-conformities and ensure the successful recertification to the standards, which is crucial for OSG’s business.
OSG is a 24hr 5 day a week operation serving both internal business areas but also wider Government departments such as Home Office, DVA, DVSA and GDS.
Responsibilities
Your responsibilities will include but will not be limited to:
+ As contract owner, you will be accountable for the successful maintenance of the ISO9001, ISO27001 & ISO22301 certifications by providing expert knowledge, support, and guidance to the QMS, ISMS, BCMS managers
+ Developing effective relationships between internal and external stakeholders, including effective stakeholder management of bulk mail account managers
+ Developing, monitoring, and updating policy and procedures relating to all areas of OSG, ensuring alignment and adherence to international standards, legal & regulatory requirements
+ Investigating and monitoring the resolution of a range of compliance issues including data breaches or complaints and maintain appropriate records, escalating issues as appropriate
For further information about the role please see the attached role profile.
Additional information
The successful applicant will be required to work across two DVLA sites, Ty-Felin and Morriston. The nature of the role may also attract elements of travel within the UK and overseas, but you will be notified in advance.
Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’., If you do not already hold the qualifications listed on the role profile, then you must be willing to work towards these once in role.
About Operational Delivery Profession
Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.
Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.

Behaviours
We'll assess you against these behaviours during the selection process:
+ Managing a Quality Service
+ Making Effective Decisions
+ Changing and Improving
+ Leadership, For your CV and personal statement, please provide detailed evidence of your experience of the following essential criteria:
+ Developing, monitoring, and updating policy and procedures, ensuring alignment and adherence to international standards, and/or legal & regulatory requirements
+ Investigating and monitoring the resolution of a range of compliance issues including data breaches or complaints and maintaining appropriate records, escalating issues and risks as appropriate
+ Experience in facilitating internal and external audits and working in alignment with international standards within an industrial environment
+ Working collaboratively with a range of stakeholders, both internal and external, developing and maintaining effective working relationships
Click here for further guidance on writing a CV and personal statement.
The sift is due to take place from Thursday 10th October 2024.
Interviews will be held from Wednesday 30th October 2024.
This interview will be conducted on site at DVLA, Swansea. Further details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done.
The selection process will be designed specifically for the role. As a result, your assessment will include:
+ An interview
The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.
Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Use of Artificial Intelligence (AI)
You must ensure that any evidence submitted as part of your application or used during interview is truthful and factually accurate. Applications may be rejected if plagiarism is detected. Examples of plagiarism can include presenting the ideas and experiences of others, or concepts generated by artificial intelligence, as your own.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

You will come to us with experience of auditing and pride yourself on your exceptional attention to detail. You will have a thorough understanding of risk management, being able to link potential impacts to business objectives, SLA’s, Agency targets and customer requirements.
With your outstanding stakeholder management skills, you can build rapport quickly with key people both internally and externally. Excellent communication is pivotal to this role, you will be a natural communicator and can express yourself confidently and concisely. You will represent the Agency in a professional and clear manner, ensuring key messages are delivered to both internal and external stakeholders.
Excellent organisational skills are required, and you will have the ability to manage and filter workflow. You will organise and prioritise your work to maximise productivity and achieve all deadlines whilst being highly adaptable and flexible, adjusting to the requirements of the role.
You will lead by example and have the ability to manage a dispersed team. You will provide performance feedback, aid personal development and keep staff motivated and engaged.

Alongside your salary of £32,603, Driver and Vehicle Licensing Agency contributes £9,445 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.
+ Best in class learning and development tailored to your role
+ An environment with flexible working options where we encourage a great work-life balance
+ Generous employer contribution of 28.97%, depending on chosen pension scheme
+ 25 days holiday, increasing by one day each year up to 30 days pro rata
+ Access to the staff discount portal
+ 24-hour Employee Assistance Programme providing free confidential help and advice for staff
+ A hybrid office/home based working model where staff will spend a minimum of 60% of their time in the office over a month, with flexibility dependent on balancing business and individual need. Remove this line if hybrid isn’t included in role
There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.