Compliance Monitoring Officer

The key purpose of this role is to test the extent to which Bionic Group's business is and remains demonstrably compliant with the legal, regulatory and industry requirements together with additional related internal/external standards. This role will be responsible for executing the review and assessment activities, acting as a 1st line quality assurance function for the group. The role will also be required to contribute towards the process of continuous improvement.

The Compliance team is responsible for monitoring sales and carrying out reviews and assessments of allocated controlled activity across the Group. Working as cohesive unit to ensure the Bionic Group's business is and remains demonstrably compliant with the legal, regulatory and industry requirements.

As a Compliance Monitoring Officer your day-to-day responsibilities will be:

• Delivering high quality reviews and assessments.



• Assess the performance (of sales agents or other individuals or processes) against a set of and framework.



• Provide coherent feedback to stakeholders including individual sales agents



• Providing feedback and support to the team to ensure maintenance of standards and facilitate continuous improvement



• Execute monitoring rhythms in accordance with the Group's monitoring and assurance plans and to provide assurance that systems and controls, are fit for purpose and operating effectively



• Flagging early indicators or patterns in errors or omissions to the relevant team



• Provide best practice advice to support key compliance outcomes e.g. complaints, errors and omissions
  
  You'll have a can-do attitude combined with a good work ethic, and a passion for working as part of a team.


• Excellent interpersonal and communication skills



• Technical compliance experience is desirable, but more important is a demonstrable commitment to customer centricity



• Experience of a fast-paced, rapid change environment, with the ability to gain new skills rapidly



• Excellent attention to detail with the ability to identify errors quickly



• A real team player who takes pride in developing excellent working relationships with colleagues and external contacts



• Demonstrate ability to work well with computer systems, including the standard suite of MS software; Word, Excel, Outlook, PowerPoint etc.
  
  Bionic has over 850 people working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents.


We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We're one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.

Enhance your health & wellbeing

• Private healthcare cover



• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies



• Eyecare scheme


Taking time away from work ️

• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure



• 1 paid family/religious day of leave per year - following successful probation period



• 1 paid charity volunteering day per year



• Option to buy/sell up to an additional 3 days leave per year


Family matters: for the special moments

• Enhanced maternity, paternity or shared parental leave



• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service



• Flexible working options & a hybrid work approach


Financial wellbeing

• Auto-enrolled salary sacrifice pension scheme



• Life assurance



• Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure



• Cycle to work scheme


Recognition

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success



• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition



• Long service awards