Compliance Officer

An opportunity has arisen to be part of the Council's Private Housing Team, helping to drive up standards in privately rented homes. The team investigates poor housing conditions, domestic noise, anti-social behaviour, housing related nuisances such as pest infestations, hoarding, and accumulations of waste. The team works intensively in areas where there are high numbers of privately rented homes to make sure these are well managed, to help to tackle poverty and to link people with the services they need.

The role will involve offering advice and support to residents and landlords, working with vulnerable tenants, making referrals to services, carrying out property inspections, determining compliance with landlord licence conditions and taking enforcement action. You will manage your caseload, produce reports, monitor and update information systems and identify areas where intervention is required to solve problems.

Please take a look at the full job profile. It's important that you read it in full and check that you meet the essential criteria.

A bit about Gateshead Council…

We're truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

You must have knowledge and experience of …

Current and emerging private sector housing related legislation and the technical aspects of enforcement.
Computer literate e.g. Microsoft Office
Good verbal and written communication skills
Tackling noise, anti-social behaviour or housing related problems
Proactive engagement with landlords and members of the public to improve tenancy management, property standards and neighbourhood sustainability.
Working with vulnerable people.
Working in a multi-agency framework to draw in support for individuals where it is needed.
Well-developed planning, organisational, communication and customer service skills
Problem solving in difficult situations.

You must have the following qualifications.

GCSEs grade 4 or above (grade C or above) including English and Math's or equivalent.
Current driving licence, or means to mobility support

You'll be paid a competitive salary plus additional allowances where relevant.
We'll help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year.
You'll get a generous annual leave package of 26 days annual leave (plus 2 statutory days) for new employees, rising to 30 days (plus 2 statutory days) after 5 years continuous local government service.
You have the chance to buy up to 10 additional holidays per year.
You'll have the opportunity to participate in the Council's Flexi time scheme, subject to management approval and business needs.
You'll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme.
We'll give you the chance to take advantage of various offers and discounts on shopping and household spend, including O2, Virgin Media and Dell