Compliance & Quality Assurance Associate
Citizens Advice Mid Mercia, Digbeth, Birmingham
Compliance & Quality Assurance Associate
Salary not available. View on company website.
Citizens Advice Mid Mercia, Digbeth, Birmingham
- Full time
- Permanent
- Remote working
Posted today, 22 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: fc56ffd87925411a9702da5d63ee0f28
Full Job Description
- Ensure the organisation maintains compliance with data protection regulations, keeping all GDPR-compliant policies and procedures under review
- Conduct data protection impact assessments (DPIA) and draft data sharing agreements, as appropriate
- Implement, populate and maintain an information management system/CRM and develop and enforce CRM usage policies
- Review and maintain a complaint handling process in line with regulatory requirements
- Ensure all website/social media content complies with legal standards, including GDPR
- Assist with external audit documentation preparation and conduct internal audits, as required
- Deputise for the Head of Compliance & Central Support in compliance-related matters, as required What we offer in return:
- 28 days entitlement plus bank holidays pro-rata
- Opportunities for further training and continuous professional development
- Remote/flexible working opportunities, subject to management approval
- Option to buy & sell holiday allowance, subject to management approval
- Paid DBS application, where applicable
- 5% pension contributions
- 3 month's full contractual pay for maternity, upon meeting qualifying criteria We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers. The essentials:
- Salary - up to £32,000 FTE per annum
- Hybrid Working -a few days per week from one of our offices, a few days from home depending on service needs
We are seeking an experienced, detail-focused individual to support the Head of Compliance & Central Support in all areas of GDPR/data privacy compliance including website and social media, contract due diligence, audit support, contracts database management and complaints handling. The successful candidate will possess excellent analytical skills and have a high level of accuracy and attention to detail., Specialist experience within a compliance role, with GDPR expertise - Good understanding of regulatory requirements and data privacy principles
- Excellent organisational and document management skills
- Experience of implementing an information management system
- Proficiency in website/social media platform management, with knowledge of appropriate privacy laws
- High level of accuracy and thoroughness, with excellent attention to detail and a systematic approach to managing tasks
- Able to work under pressure, to deadlines, in a fast-paced environment
- Experience of complaint handling, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you. Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won't turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us. Due to continued growth and expansion of our services, we have an exciting opportunity for a full-time Compliance & Quality Assurance Associate to join our Central Support Team on a permanent basis.