Concierge

A fulfilling and exciting opportunity available for a waking night concierge post in our young people's supported accommodation service in Alfreton.
Adullam Homes Housing Association Ltd supports vulnerable individuals and households.
We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
Adullam offers the following benefits.

• Salary up to £23,400, for 37.5 hours per week,


• Competitive Annual Leave (25 days annual leave and 2 extra days added for a year of no sick days each calendar year)


• Training and career advancement


• Discounted Goods and services


• Pension


• Access to Westfield Health


• Life Assurance (4x Basic annual salary from the start of employment)


• Multidimensional wellbeing programmes and family-friendly policies for staff.


• Refer a friend policy

PURPOSE OF THE JOB
To provide a point of contact overnight and an onsite presence out of hours in our supported accommodation services ensuring the safety and security of the building and our tenants, residents and service users (TRS).
KEY ROLES AND RESPONSBILITIES

• This role is a key member of the team, providing out of hours assistance to 12 young people within a 24 hour supported accommodation setting.


• Job holder will be expected to monitor the service overnight on a waking night from 8pm to 8am. They will have acquired knowledge through on the job experience and/or additional qualification. Most work undertaken will be of routine nature requiring the job holder to follow established practices, procedures and policies. Where incidents arise then job-holder will be the first point of contact and will be required to respond to the needs of young people, incidents and follow procedures to maintain safety and security of residents. There will be requirement for lone-working on-site out of hours. The job holder will be required to display a degree of persuasiveness during the handling of incidents.


• The actions and decisions undertaken by the job holder will be determined predominantly by established and routine practices and processes. Where work deviates from established practices e.g., safeguarding concerns or anti-social behaviour then the job holder will be the first responder and will be required to respond appropriately to address or diffuse situations and to escalate to on call cover or emergency services.