Concierge

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden
of facility operations, freeing up our customers to concentrate on their business.

What you'll do:

• Responsible for a wide variety of services and tasks across site with significant customer interaction.


• Ensuring that in specified/dedicated buildings, colleagues receive first class service.


• Attend to emergency/urgent works when contacted and informed by the Customer Contact Centre (Help Desk); working as a team to resolve when appropriate.


• Report on the overall activities on a daily basis to the Soft Services Manager.


• Report and log with the Customer Contact Centre team any out of line event, safety concern, system or breakdown which cannot be resolved (e.g. lights not working, windows broken, trip or slip hazards, heating system not working, leaking taps etc).


• Methodically follow up assigned work orders, update and close upon completion of job and provide detailed feedback to the Customer Contact Centre.


• Arrange for daily site inspections to ensure standard of work and schedule adherence.


• Ensure that the Client or end user endorses, by way of signature on the work order form, approval of the job undertaken.


• Coordinate with other teams to ensure the satisfactory completion of all work requests and tasks of multi-trades.


• Source, develop and maintain relationship with retrospective customers and clients.


• Ensure that clients are subjected to minimum disruptions whilst work is carried out.


• Sorting, delivery and collection of post across site as required.


• Provide laundry collection service including pick up and drop off.


• Provide secure waste shredding service.


• Reconfiguring meeting and conference room furniture and equipment as may be required (dedicated buildings only).


• To carry out PPM and reactive cleaning tasks as instructed


• Carry out minor handyperson type repairs and tasks, e.g.


Repairing any damage to walls and filling in small cracks/holes
Repairing damage to wallpaper
Carrying out any ad-hoc maintenance request
Fixing washroom door locks, toilet seats and dispensers
Provide assistance to third parties as and when required

• Carry out Go Look See's and Process Confirmations as requested and/or scheduled


• Act upon reasonable requests and instructions from line management team leaders


• Liaise on a daily basis with designated building representatives to ensure overall satisfaction of the EMCOR service delivery. Deal efficiently and effectively with any matters/concerns raised during this process and ensure satisfactory outcomes upon completion
  
  Who you'll be:


• Computer literate - able to use PDA's


• Good written and verbal communication skills


• Excellent customer service skills


• Smart and presentable


• Lively and outgoing


• Energetic with the desire to succeed


• Ability to work using own initiative


• Innovative


• Good listening skills


• Experience of working in a Total Facilities Management (TFM) environment would be an advantage


• UK Driving Licence is essential for this role


• An element of hospitality required, checking tea point stock levels and loading and unloading dishwasher.
  
  At EMCOR UK, we embrace and celebrate diversity in all its forms.


We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.


• 25 Days holidays + Bank holidays


• Holiday Buy Scheme - up to 5 days a year


• Industry leading Maternity & Paternity Policies


• Refer a Friend scheme - worth £500 per referral


• GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining


• Extensive Learning & Development opportunities, including opportunities for progression.


• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.


• Bike To Work Scheme


• Paid volunteering and charity days


• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.


• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.