Concierge

£28284

Four Seasons Hotels Limited, Bermondsey, Greater London

Full time
Permanent
Onsite working

Posted today, 8 Jan | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 6a3e7ca54bb0466c9d7d08bc43637cba

Four Seasons Hotels Limited

Full Job Description

To act as an ambassador for the hotel, displaying a great sense of style and conveying to the guest a sense of assurance. To behave in a discreet, concerned and friendly manner whilst being efficient.
To ensure the team is fully knowledgeable of all hotel services, hours of operation etc.
To plan for and respond effectively to guest requests (i.e. restaurant, reservations, limousines, tours, etc) To promote the Hotel's facilities first.
To ensure guest satisfaction is of the highest level reflected in Medallia scores in accordance with yearly goals set.
To seek out new restaurants, shops, points of interest and special service providers (i.e. babysitters, lawyers, private pilots etc).
To maintain and update information for all modes of transportation.
To maintain a network of contacts to respond to guests' requests and special arrangement needs.
Implement an innovative approach to the business, constantly seeking, suggesting and implementing new product and service enhancements, as well as take the lead in implementing any corporate initiatives.
The ability to use all the IT systems utilized within the department and maintain key operators/trainers for each systems to ensure full utilization of all the systems relevant to the area.

Our ideal Concierge candidate has a special talent and passion for ensuring the highest of standards consistently and exceptional service. Must have superior customer service skills, strong decision-making ability, strong computer skills, in-depth knowledge of Four Seasons applications (Opera, KEY, Golden, Hotsos, etc), must possess excellent organizational and communication skills, exceptional telephone etiquette. Ability to deal effectively with guests.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Base annual salary of £28,283.80 and Concierge Commission entitlement
Flexible work week based on an average of 40 hours per week and a 12-hour working day
Excellent training and career development opportunities
Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world based on years of service
Free meals at Pepys Cellar (staff canteen) while on duty including fruits, coffee/tea and fizzy drinks available throughout the day
Up to 2 paid Wellness days per year!
Holiday entitlement increases with years of service up to 33 days off
Free Life Insurance
Bupa Dental and MediCash plan available
Opportunities to build a successful career with global potential
Season ticket loan & cycle to work scheme
Free uniform dry cleaning available
Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
Access to Wagestream- a salary advance benefit
Employee Recognition Programmes
&many, many more surprises to discover!