Concierge CCTV Operator

Thurrock Council operate a 24 hour CCTV Control Room which monitors CCTV cameras throughout the Thurrock Borough which record 24 hours a day, 7 days a week, 365 days a year.
The role also involves a 24 hour Concierge facility for three high rise flats to look after the well- being of the residents within the flats.
The main aspect of the role is to work with a team of CCTV/Concierge Operators on a 24/7 shift rotation system which includes night work and Bank Holidays including Xmas.
You will be responsible for operating CCTV camera equipment and Police and Council radio equipment.
You will also be responsible for ensuring that all CCTV evidence is produced to a high standard and in accordance with Data Protection and GDPR guidelines.
You will liaise with Council Officers and departments and the Police as well as external third parties on CCTV enquiries as well as dealing with enquiries from Residents and visitors to the flats.
Main aspects of the role
- Operate CCTV equipment
- Operate Police and Council radio systems
- Act as Concierge for high rise flats
- Undertake internal and external training to achieve the necessary Operator qualifications
- To collate, prepare and present evidence, gathered by CCTV monitoring service to the standard required by the criminal justice system
- To appear in Magistrate or County Court as technical witness if necessary
- An excellent knowledge of IT systems is required including Word, PowerPoint and Excel as well as a B-Tec qualification in SIA CCTV Operators Course although training on this will be provided as a four day residential course.
- A Disclosure and Barring Service (DBS) check is also required at standard level
Advert Closing Date
- Redeployment Only: 10th October 2024
- Internal & External: 27th October 2024