Concierge (Night Porter)

The team inform referral agencies about vacancies and give advice about the suitability of potential referrals. You will interview applicants and complete risk and needs assessments, discussing applications and allocations with the project manager. You will assist with the move-in process, ensuring that new tenants are aware of their rights and responsibilities and relevant management procedures. Assist tenants with housing benefit applications and ready to move plans.

As Concierge, some of your responsible include but are not limited to:

- Manage access to the building via the main entrance/monitor CCTV (done by PM/HPWs during weekday daytime).Move in families overnight where required.
- Log all complaints/accidents/potential risks/incidents of anti-social behaviour in accordance with policies/procedures.
- Keep a daily log of events/monitor ASB when on duty, ensuring effective handover of information to relevant staff.
- Conduct regular security checks including fire alarm/emergency lighting/fire extinguishers, reporting any concerns.

We're looking for someone who has the values, knowledge and skills of working within a care and support environment and can demonstrate how they use their skills and common sense to support vulnerable individuals. They'll have a commitment to maintaining the dignity and rights of the individuals and families we work with, with top notch communication skills. Previous experience in a similar role is desirable, but we welcome candidates with relevant experience from other sectors or transferable skills. You must be willing to work on a rota basis including weekends. Full training will be provided., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Here at NCHA we have a fantastic opportunity for the right person to join our new temporary accommodation service as a Concierge in Radford, Nottingham. Internally this role is known as Night Porter.

Sutton House is a new temporary accommodation service for families which will be opening 2nd January 2025 in Radford, Nottingham., We're Nottingham Community Housing Association, known to many as NCHA. We've been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands.