Concierge - Watford

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team Watford. If you're committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: Watford
• Annual Salary: £28,000-£30,000
• Hours/Working Pattern: 4 on 4 off, Nights (7pm-7am) or Days (7am-7pm)
We have both day and night positions available here. What You'll Be Doing:
• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents' experience.
  
  Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills - both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
  
  20 Days Annual Leave (Pro Rata) + Bank Holidays + Your Birthday Off.
• Cycle to Work Scheme
• MediCash
• SmartHealth - Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan