Concorde Team Manager

Join British Airways as a Concorde Team Manager, where you will inspire and lead our Concorde team to deliver exceptional service and operational excellence. This pivotal role ensures our colleagues have the tools, training, and leadership to perform at their very best while delivering a 'best-in-class premium proposition' for our valued customers. What You'll Do:

• Lead and coach the Concord team to achieve the highest standards of operational leadership and performance.
• Engage and support your team through 1:1s, meetings, and development reviews, identifying opportunities for growth.
• Drive a culture of 'Listen and do the right thing' across customer touchpoints, ensuring seamless premium customer experiences.
• Manage day-to-day team operations, including resource planning, safety, and compliance requirements.
• Champion wellbeing and recognition, while fostering an inclusive, collaborative team environment.
• Collaborate with the Global Learning Academy to provide continuous feedback on training and improvement areas.
• Design frameworks to capture customer feedback and ensure continuous improvement processes are implemented.
  
  A passion for delivering world-class customer service with a focus on operational excellence.
• Strong leadership, coaching, and performance management capabilities to inspire your team.
• Effective communication, negotiation, and problem-solving skills, with resilience to adapt under pressure.
• Confidence in applying policies and processes to maintain safety, wellbeing, and compliance.
• A team-first mindset with the ability to collaborate across departments to achieve goals.
Your Experience:
• Experience in operational team leadership and performance management.
• Proven ability to engage, coach, and develop colleagues to reach their potential.
• Strong understanding of people policies, processes, and operational frameworks.
• Ability to navigate complex, fast-paced environments to deliver results.
• Full driving licence and eligibility to hold an airside pass.
Are you ready to lead, inspire, and deliver excellence every day?

A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit., We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.