Conference & Events Assistant

As Conference & Events Assistant, (6 hours Flexible Contract) you will be the first point of contact for most of our guests as they attend their event at our hotel. Your role will be to welcome guests from all over the world with a friendly smile and exceptional service. You will work closely with your team mates to ensure that together each shift is smooth and efficient and deliver the best possible guest experience every time.,

• Executing all aspects of events and conferences, including catering, audio-visual equipment, and room set-up
• Liaising with clients to ensure their needs are met and that all requirements are communicated to the relevant departments
• Ensuring that all equipment and facilities are set up and functioning correctly before each event
• Responding promptly and professionally to customer queries and complaints
• Ensure that food and beverage orders are prepared and served promptly
• Maintain a clean and tidy dining area, including tables, chairs, and floor
• Provide excellent customer service at all times
• Ensure that health and safety regulations are followed at all times
• Attend training sessions and team meetings as required
• Other duties as assigned by the senior hotel management
Based in Novotel Leicester, you will be part of a team of passionate people who know that being the best doesn't always mean working around the clock. What do we need from you? To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. We are looking for individuals to work in this fast-paced and exciting environment. At Aimbridge, we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

As part of the Aimbridge team, you will have access to a suite of benefits that include
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme.