Conference and Events Team Leader - Newport

JOB ID - REQ3955 OVERVIEW We have an exciting opportunity for an experienced Team Leader to join our Conference and Events team at Celtic Manor Resort. WHAT ARE WE LOOKING FOR … The role requires a good eye for detail to ensure that the highest standards of service are delivered as part of the guests seamless journey through the Resort. You will need to be an excellent team player, a motivator, have good communication skills, a passion for delivering high levels of customer service, possess a professional attitude and have high standards of presentation. Having a background in leading a team in a hospitality environment you will have a passion for the industry and want to deliver our customers a memorable experience.? Ideally you will have experience in a 4

• or 5 hotel or will have worked in an environment that has catered for volume banqueting.
WHAT YOU'LL DO … You will be one of a number of Team Leaders reporting to the Operations Manager and will be given responsibility for small teams to assist in the delivery of daily events. This may be the responsibility for a small event or a selection of small meetings or to supervise an element of a busy lunch service. During dinner service your role is to lead a team of up to 12 staff to deliver plated meals to a section of tables and to ensure that every guests received the required meal including managing the delivery of special dietary options. Prior to service you will brief your team to ensure everyone is clear in their duties and check your area. You will need to be well organised, be able to prioritise your work and be able to think on your feet as changes often happen with short notice. Depending on your capability and level of progression we will involve you in meeting and greeting clients and aim to provide you with skills and experience to enable you to be confidently responsible for the delivery of events for up to 150 people and will be supported if your ambition is to progress to Supervisor, Floor Manager and beyond. WHATS IN IT FOR YOU… As an employee of The Celtic Collection, you can enjoy a range of incredible perks, lifestyle and retail discounts and career development opportunities just to name a few we are sure you won't be disappointed! WHO ARE WE … The Celtic Collection is a prestigious family of experience-focused UK business and leisure hotels and venues, developed from the success of the Celtic Manor Resort, a flagship destination in South Wales. Host venue of the 2014 NATO Summit and 2010 Ryder Cup, the Celtic Manor Resort houses three championship golf courses, luxury spas, a range of restaurants, exceptional conference facilities and family adventure activities. It has been voted the UK's Best Hotel at the Meetings & Incentive Travel Awards for nine of the last 10 years. The Celtic Collection includes the 330-room, five-star Resort Hotel, the historic 19th century Manor House with 70 rooms, the 148-room Coldra Court, the Newbridge on Usk country inn with six rooms, T? Hotel Magor with 129 bedrooms, and 10 luxurious Hunter Lodges. The Celtic Collection formed a joint venture partnership with Welsh Government to open International Convention Centre Wales at Celtic Manor in 2019, with a 4,000 sq m pillar-free main hall, 1,500-seat auditorium, versatile meeting rooms, and an abundance of breakout and networking spaces. Further expansion plans include opening Cardiff's most luxurious hotel this autumn in partnership with the Welsh Rugby Union at The Parkgate Hotel, and a new T? Hotel Milford Waterfront in Spring 2022 in partnership with the Port of Milford Haven.