Connectivity Technical Services Specialist

We are seeking a Connectivity Technical Support Specialist to ensure seamless communication and issue resolution for our customers and internal teams. We are seeking a talented and experienced individual to join our EMEA Diabetes team on a secondment basis (12 months). You can be located in one of these sites: Watford, UK; Prague, CZ; Meerbusch, Germany; Heerlen, Netherlands or Milan, Italy. In this role you will work closely with various teams across the organization to provide expertise, support, and consultation services to address complex customer inquiries. You will also share feedback and insights to the Leadership team to support the future WeCare CareLink and Connectivity support strategy focusing on improving customer and employee experience with our connected care software. Working with EMEA Health Technology and Core R&D teams you will provide Subject Matter Expertise and support to front-line helpline teams and be the liaison for escalations. You will work and collaborate closely with Training & Quality so they can incorporate key requirements into training and troubleshooting updates. Responsibilities may include the following and other duties may be assigned:

• Technical Expertise and Support: Primary responsibility is to be escalation and resolution point for WeCare teams alongside collaboration with EMEA Health Technology and Core R&D teams to provide Subject Matter Expertise.
• Training and Quality: Work with Training & Quality to incorporate key requirements into training and troubleshooting. Provide expertise, processes, education, and consultation services to answer complex customer connected care questions.
• Customer Advocacy: Act as a "customer advocate" in the product support lifecycle. Coordinate with relevant teams to respond and resolve customer-reported issues within SLAs.
• Process Improvement: Work with R&D, Quality, Legal, and Privacy teams to develop and streamline tools and procedures to optimise customer response lead time. Identify opportunities for improving troubleshooting techniques and training.
• Communication and Collaboration: Ensure timely flow of information internally and externally, and to the correct audience. Collaborate with Marketing, WeCare, and R&D to ensure that internal and external needs are met within the required quality framework.
• Leadership and Mentorship: Provide technical leadership to teammates through coaching and mentorship.
• Collaborate on future vision for Connectivity Support: Share improvement opportunities and future requirements of Connectivity Support to Senior Leadership to support the development of the Connectivity Support strategy.
• Travel: Up to 10%, domestic and international
  
  Minimum of 2+ years experience supporting customers or training Medtronic Connected Devices
• Requires excellent project management skills
• Requires strong verbal and written communication and documentation skills in English
• Strong track record of high achievement against current/past objectives.
• Candid, ethical, customer-focused, self-motivated and able to work with minimal supervision
• High analytical skills and problem solving
• Outstanding interpersonal skills, a team player able to collaborate across different functions within a complex matrix organisation.
  
  At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world., We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) Welcome to our new Careers Site! If you applied before July 22nd, please check your email for a notification from us providing you with instructions and a link to set up your new account and retain access to your current activity. If you do not see an email from us, please feel free to proceed with creating a new account. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…
• Build a better future, amplifying your impact on the causes that matter to you and the world
• Grow a career reflective of your passion and abilities
• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest: Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.